Coordinator, IT Support

Job Description

Summary of Position

The IT Support Coordinator is responsible for logging and processing customer requests, managing schedules, troubleshoot level 1 issues and managing IT documentation.

Responsibilities
• Scheduling Management: Plan and execute active meeting reservations, technician workflow meetings, vendor meeting requests and all other IT Support scheduling.

• On-Boarding and Off-Boarding: Execute workflow for new access, equipment and services for new employees. Execute workflow for terminated users, including equipment gathering and access conclusion.

• Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, chat, telephone calls, voicemail, or in person) and accurately identify, prioritize, log and dispatch, escalate or resolve the service requests within established SLA standards, entering and reporting technical problems, causes and solutions within the call logging software.

• Support: Understand business concerns and needs, and identify unique opportunities and assist in developing solutions for customer and company needs, committing to providing superior customer service, communicating technical issues both orally and in writing and operate in high pressure situations and successfully handle multiple priorities while remaining positive and flexible.

• Diagnosis: Diagnose current Windows, Apple, Android, telephony and other technology related hardware and software problems by asking accurate, concise, questions in a professional and timely manner.

• Troubleshooting: Troubleshoot level one issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues, repairing/replacing hardware as necessary.

• Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices and develop how-to documentation, training material and FAQ lists for customers. Manage all IT Services and user-based documentation.

• On Call Duties: Participate in the On-Call rotation. Duties include being available 24x7 to respond to emails and phone calls during on call period.

Qualifications & Skills
• Must have knowledge of current and emerging software and hardware technologies.
• Tier 1 support with Apple, Microsoft, Android, mobile and telephony technologies.
• Strong organizational skills and ability to prioritize work to meet deadlines.
• Exhibit strong work ethic and responsible behavior and must maintain confidentiality of information at all times.
• Experience with Broadcast or Media is preferred.
• Experience with incident ticketing systems is preferred.

About

With the Company aligning its studio operations behind the growth of its streaming business, Starz has become one of the pre-eminent modern premium global streaming platforms. Offering subscribers more than 7.500 television episodes, including Starz original series and provocative documentaries, along with a broad catalogue of first-run movies, Starz is taking the lead in delivering relatable premium content that makes it the platform of choice among a wide spectrum of female, African-American and other historically underserved audiences. Its focused brand, premium content and freedom from legacy relationships position Starz at the forefront of the new bundles emerging throughout the media ecosystem, a compelling value proposition to complement virtually every kind of subscription platform.

Distinguished by its successful and focused content strategy, top programming, exceptional curation and speed to market, Starz has quickly scaled its platform to become one of the most widely distributed and fastest-growing OTT services in the world, with OTT subscribers making up more than half of its global subscriber base. The Starzplay International premium subscription service offers a ''best of global SVOD'' content portfolio in more than 50 countries throughout Europe, Latin America, Canada, Japan and India through a bespoke and expanding network of distribution partners. The Starzplay Arabia joint venture is one of the leading SVOD operators in the fast-growing Middle East and North Africa region. The proprietary and highly-rated Starz app, a proven hit with US audiences, continues to roll out internationally.
Our Benefits
• Full Coverage – Medical, Vision, and Dental
• Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day
• 401(k) company matching
• Tuition Reimbursement (up to graduate degree)

EEO Statement

Nearest Major Market: Los Angeles

Jobcode: Reference SBJ-d5wye7-18-118-0-240-42 in your application.