Box Office Supervisor

Job Description

Box Office Supervisor (Full-Time)

Who are we hiring?

Deploy and supervise MSG Sphere Box Office Ticket Seller staff on all aspects of ticket sales and customer service, ensuring a pleasant experience for guests of the venue.

What will you do?
• Supervise Box Office Ticket Seller staff by assigning locations, managing breaks and meal periods, and reassigning staff as needed.
• Manage the vault. Perform safe counts, prepare bank deposit, coordinate with armored courier. 
• Analyze work to be performed, direct staff to perform ticket activities. 
• Verify and reconcile daily ticket sales activity for each area within the box office. 
• Provide sales numbers and remaining inventory to internal departments and external promoters.
• Review work progress, monitor activity and compliance of procedures.
• Respond to customer inquiries as needed. 
• Review upcoming events in ticket system, checking holds and releases. 
• Prepare event settlement reports, and all end of day reports in support of all ticket activity.  
• Supervision of Ticket Sellers

What do you need to succeed?
• The ideal candidate must have a minimum of 2-4 years Box Office experience. 
• Must have experience managing staff. 
• Must have knowledge of Ticketmaster Host, ARCHTICS, TM Entry and Microsoft Office Suite. 
• Will have basic accounting skills and ability to multi-task. 
• Excellent verbal & written communication and be skilled at working collaboratively in a team environment.
• Must be able to multi-task and prioritize in a deadline-oriented environment.  

Special Requirements
• Ability to walk/stand for the duration of the shift.
• Must be available to work a flexible schedule including early mornings, evenings, holidays, and weekends. 

Hourly Pay Range

$30 - $30 USD

Jobcode: Reference SBJ-rb46ny-18-97-14-85-42 in your application.