Systems Engineer, Mac

Job Description

Systems Engineer, Mac

The Systems Engineer, Mac in the ETS EUS Global Endpoint Engineering group is an active participant and a core member of a team accountable for the management of the global SPE endpoint infrastructure.

The Systems Engineer, Mac is an important contributor to the current architecture, planning, and strategy of the global SPE endpoint environment in relation to new technology implementations, core software standards, gold image construction, endpoint management, automated software distributions and software distribution package scripting and development.

The position requires an emphasis on Mac OS management, complex task sequence creation, and OS migration lifecycle. Identify and resolve technical issues, plan and develop sound business objectives. Create and enhance business relationships with Sony global IT organizations, clients, business partners and vendors. All job responsibilities must be successfully completed with a minimal amount supervision.

In general, responsibilities will include the management of the global endpoint infrastructure, managing issues, and the planning and management of enterprise wide endpoint initiatives. Provide consultation or SME (expert) advice to IT management. Travel and communication with global and regional IT offices is expected on a regular basis.

Core Responsibilities

Endpoint Engineering Design, Analysis and Project Implementation:
• Design and implement global standards for endpoint hardware and operating systems.
• Evaluate, plan, create and implement changes to global standards regarding core global toolset, hardware, and OS. Create support documentation and training materials where appropriate.
• Identify new technology and evaluate value to organization by the application of systems analysis techniques and procedures, including user consultation to determine system functional specifications to best meet business need.
• Implement & administer global endpoint management toolsets and policy enforcement based on company established practices; document non-compliance and create plans to mitigate non-compliant systems.

Endpoint Infrastructure Management
• Identify and evaluate OS and application updates to existing technology in accordance with business standards and Corporate GISS/GISP security standards.
• Manage global endpoint infrastructure; develop, plan, document, test, train, and implement systems related to Mac software and hardware.
• Develop procedures for measuring performance of the existing technology and provide metrics using SPE standard reporting toolsets.
• Participate as an Endpoint Engineer SME in the Change Review Council, Change Advisory Board, and Project Management Office. Evaluate Change and Project requests for impact to endpoint environment.
• Identify, resolve and escalate to IT Senior Leadership various business issues as appropriate.

LOB project requests
• Partner with the business to manage automated OS upgrades. Includes design, build, test, pilot, and distribute to the endpoints.
• Design seamless and undetected automated installations to minimize customer workflow interruption and decrease physical interaction with IT (i.e. calls to GSD and requests for Field Support).
• Represent the core team in meetings regarding future technologies and go-forward initiatives that affect endpoint technology.

Provide verbal and written status reports to IT management and customers
• Provide reports to management regarding technical challenges found within the environment and submit recommendations on possible solutions.

Job Requirements
• Education: BA
• 5+ years experience in an IT infrastructure operational role such as help desk, field support, and 3rd level technical support and/or customer service lead responsibilities.
• 3+ years of expert experience supporting Apple products with a primary focus on the Mac operating system, patch & upgrade management and image creation; including: o Jamf Pro o Apple DEP o SSO such as Enterprise Connect or Jamf Connect o FileVault
• 2+ years experience in the development and distribution of automated software deployments; the various tools used for application package creation and the delivery approaches for the Mac environment
• 2+ years experience administering endpoint management toolsets within a large enterprise. o Create/Modify/Maintain/Delete Policies o Generate reports from the management consoles o Create/Delete User and Machine groups for application deployments
• 2+ years experience as major contributor on mid-size to enterprise wide projects
• Experience with JAMF command line and self-service management
• Experience and knowledge with endpoint security including Firewalls, Application Control, Host Intrusion Prevention and CIS Level 1 controls
• Experience scoping and building MDM configuration profiles
• Knowledge of Apache Tomcat, and Bash Scripting
• Knowledge of Cisco VPN solutions
• Knowledge of Jamf Pro API
• Knowledge of ITIL Foundations

USA - Culver City - Studio Lot - CA01

Jobcode: Reference SBJ-rzzb67-216-73-216-116-42 in your application.