Sr. Product Owner - San Mateo
Our Consumer Experience team is hiring! We are looking for a Senior Product Owner CRM champion to lead the product vision and roadmap. You are an expert on the customer service use cases, and the domain. Your mission is to evangelize that vision to partners and our global team ensuring that it aligns with the overall organization and company vision.
• Engage with global business partners to understand business requirements, new features, capabilities and decompose them into user stories
• Define, prioritize, drive realization of specific product vision and road map
• Align partners on current status and ensure the backlog is visible, transparent and clear to all
• Engages with business partners to validated functionality for deployment into production
• Write epics and customer stories with acceptance criteria
• Execute, build and maintain the agile team backlog.
• Groom and prioritize backlog items to best achieve core business objectives
• Represent and reinforces the team member's perspective throughout the product realization cycle
• Acquires key inputs from leadership, enterprise architecture teams and identifies solution and inter dependencies
• Understand web and customer service technologies
• Ensure that customer experience, customer feedback, and quality of service are appropriately supervised through consistent analytics
• Maintain positive relationships with key partners
• 8+ years of proven experience as a product owner or business analyst with a consistent track record of delivering high profile, business focused solutions in a fast-paced environment
• An authority in Contact Center CRM and Online Support
• Required ability to translate and articulate sophisticated business problems into easily understood solutions
• Proven experience with agile software development
• Articulate in detailing product requirements, writing functional specs, acceptance criteria and user stories
• Ability to work optimally and professionally with cross-functional teams worldwide and with senior partners
• Meticulous attention to detail and the ability to make good, timely decisions
• Ability to multitask and context switch between low level detail and 'bigger picture'
• Ability to assign and oversee BA team work
• Strategic problem solver with a proven track record in leading and inspiring teams to deliver to their full potential
• Diplomatic and comfortable with finding common ground on complex issues
• Proactive and highly organized
• Awareness and appreciation of the principles of SAFe (Scaled Agile Framework)
• Proficient knowledge of Salesforce Service Cloud is required
• Salesforce certification highly desirable
Jobcode: Reference SBJ-d819wk-3-237-16-210-42 in your application.