Manager, Global Account Director

Job Description

Manager, Global Account Director- San Mateo

Reporting into the Head of Strategic Accounts, the Manager, Global Account Director will fully own and be responsible for the comprehensive global relationship with the Partner, or portfolio of Partners. They will define, own, and deliver commercial and strategic objectives globally, managing all top line revenue for the Partner, including quotas for retail disc, digital, live services, PS+, PS Now, etc. The Global Account Director will own the long-term planning and lead joint business planning and execution of that plan with the Partner and SIE internally. Partner satisfaction is key, and as the senior liaison for the Partner, the Global Director will own the overall account health, and overall satisfaction of the business relationship and platform performance, nurturing a trusted and preferred partner relationship between SIE and the Partner. The Global Account Director will be an evangelist for PlayStation, with the knowledge and ability to promote all aspects of the business and platform. The Global Account Director will directly manage and mentor an international team of Account Managers. As a key leader in the Global Account Management team, the Global Account Director will help set the culture and rhythm of business for the organization. Ensuring that all team members are engaged and that proper governance exists to achieve departmental goals.

Responsibilities:
• Act as primary liaison for all facets of account and counterparts within PlayStation, ensuring smooth operation and hand-off of operational needs as dictated. Ensures account needs are being met by internal teams and provide leadership and guidance as needed.
• Act as a consistent evangelist for the PlayStation brand and PlayStation console services and features.
• Work with executive leadership to understand market dynamics, shifting consumer demands, and help prioritize and plans to meet future market needs.
• Develop and enforce normal external and internal cadence of business performance reviews, post-mortems, and account improvements.
• Generate, own, and practically implement agreed Joint Business Plan initiatives with the Partner.
• Comprehensive knowledge of all aspects of the Partner's business, portfolio, and long-term strategic vision.
• Find opportunities and lead formal partnerships with the Partner.
• Ensure internal teams are aligned to deliver and support key content and initiatives.
• Develop metrics and conduct performance analysis for key content and initiatives.
• Work with the Partner and internal teams to deliver physical and digital standard methodology across the whole product lifecycle.
• Develop ongoing governance and standard methodology with other Global Account Directors.
• Lead the team of Account Managers globally to deliver and implement upon the Joint Business Plan in each region.
• Mentor and line manage assigned Account Managers globally.
• Identify and deliver content suitable for specific platform activity and campaigns (PS Now, PS+, PS Hits etc.).
• Identify Partner content to drive a PlayStation message and point of difference.

Qualifications:
• Advanced Degree in Business, Marketing or Commensurate Relevant Experience.
• 10+ years of experience in Sales, Account Management, Publisher Relations, etc…
• 7+ years of relevant Revenue Management and team manager experience, managing teams of 5+ People.
• Experience working in Media, Entertainment, Hi-Tech and Other Associated Verticals.
• Experience working with and selling to large, complex Global Organizations with highly matrixed team

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Jobcode: Reference SBJ-d987k9-3-145-17-46-42 in your application.