Communications Officer

Job Description

Communications Officer (Global Format QA)

You will be the voice for GFQA (Global Format Quality Assurance) in assisting with the coordination of internal and external communications for the entire GFQA department via email and internal ticketing systems.

Responsibilities
• Be the general point of contact for all GFQA communications
• Proactively participate in any relevant DevNet discussions
• Perform any required DevNet processes and tasks
• Provide business support via PlayStation™Partners Help Center
• Maintain clear and concise communications both written and verbally
• Manage all communication channels, via the GFQA communications tracker
• Ensure the correct people are assigned to any incoming communications
• Collaborate with internal GFQA teams to ensure that information provided is accurate and relevant
• Coordinate and prioritize, both inward and outbound communications
• Identify, develop, produce and disseminate communications both internally and externally through various channels
• Ensure all relevant GFQA procedures are followed
• Answer any questions either directly or indirectly with full understanding of both the question and answer
• Provide accurate progress updates to direct line manager, when requested
• Assist in the investigation of any disciplinary issues
• Ensure company property is properly treated and report any misuse
• Follow department security policy at all times and be alert to any security issues that may occur and ensure that all staff follow suit
• Complete allocated work within given timeframes
• Keep up to date with all PlayStation™ products and services
• Provide ongoing support to all of GFQA
• Identify process inefficiencies and suggest possible improvements
• Be an advocate for change and continuous improvement

Requirements
• Communication – The ability to communicate clearly and professionally
• Customer service – The ability to meet and surpass the expectations of our partners.
• SIEA Awareness – The ability to show and apply understanding of the organization to daily working life.
• Managing Change- Able to adapt and excel in a constantly evolving environment
• Quality and Standards – The ability to achieve high standards and quality in work.
• Planning and Organizing- The ability to identify what needs to be done to achieve objectives
• Relationship Building - Builds effective working relationships with a wide range of people
• Team Skills – The ability to work collaboratively with others in order to achieve common objectives
• Leadership – The ability to inspire and lead a team.
• Knowledge of Quality Assurance processes and procedures
Other

If required, the job holder will be expected to work outside normal office hours if necessary.

Jobcode: Reference SBJ-g6p6m8-3-133-144-197-42 in your application.