Associate IT Support Administrator

Job Description

Associate IT Support Administrator

San Diego, CA

The IT Support Administrator will be responsible for the consistent delivery of outstanding IT Support. Specialization within Development & Process Support will be the focus of this role. Additional responsibilities will include working through critical issues, projects, and focus on raising the bar on quality of service.

Responsibilities:
• Performs as the IT Knowledge Champion
• Assists in providing mentorship and input into the Knowledge Management strategy
• Create and maintain internal KB documentations with an attention to detail
• Provide technical support on incoming hardware/software issues and service requests
• Ensure timely follow up and status updates until issue is resolved
• Address high priority issues quickly and thoroughly
• Provide direct support for Windows, Linux, and MacOS endpoints, ensuring they are up-to-date and complaint with corporate IT standards
• Maintain up-to-date patching and execute security end-point remediations
• Assists in providing root cause analysis and resolutions to trending end user issues
• Ensure proper update to inventory and asset management system
• On-call assignments required to expertly support our global 24/7 business operations
• Perform related duties as assigned or requested

Qualifications:
• At least 3 years of on-site desktop and customer service support experience
• Associates degree in Information Technology or equivalent experience
• Must have solid understanding of Windows10 and macOS, especially in an enterprise environment
• Working knowledge of mobile devices (iPhones, Android Smartphones and tablets) under MDM solution
• Working knowledge cloud-based IT environment (O365, GSuite, Box, SAP, Okta ...etc.)
• Working knowledge supporting standard desktop applications (MSOffice, Office 365, Anti-virus ...etc.)
• Experience supporting/troubleshooting in a SCCM and JAMF environment
• Experience with enterprise ticketing systems (Service Now, Remedy, JIRA...etc.)
• Working knowledge of Active Directory user and Exchange mailbox administration
• Hardware troubleshooting experience with Laptops, Desktop, and Network Printers
• Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when vital
• Solid sense of urgency, self-motivated, and able to handle a fast-paced, multifaceted environment
• Ability to comprehend the consequences of situations and take appropriate actions or call out for timely resolution
• Ability to work varying hours, including evenings, weekends, on-call rotation assignments, and/or holidays as required to expertly support our global 24/7 business operations
• Ability to move or lift heavy objects weighing up to 50 lbs

Desired qualifications:
• KCS v6 Fundamentals Certification preferred but not required

Jobcode: Reference SBJ-gwxo62-18-188-152-162-42 in your application.