Senior Digital Account Manager- Remote

Job Description

The Senior Account Manager is primarily responsible for owning and maintaining positive client relationships while growing current accounts and meeting client goals. The Senior Account Manager will focus on growth and strategy in addition to overseeing day-to-day processes, relationships, and issue management for complex clients.

Responsibilities Include:
• Operate as the lead point of contact for all matters specific to assigned markets
• Build strong, long-term client relationships and maintain frequent contact
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Identify and grow opportunities within territory and collaborate with sales and strategy teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Address client queries effectively and in a timely manner
• Work with the agency's digital sales management team to build retention plans and prevent client churn, and work proactively to retain lapsing accounts
• Will be responsible for post-campaign analysis and reporting and must be able to deliver those results to clients
• Must become an expert on the agency's digital offerings and developing and understanding media plans
• Some experience in overseeing and/or fulfilling campaigns including OTT/CTV, display, geofencing, pre-roll, paid search, social media, email, YouTube, etc., and comfortable communicating the performance of those campaigns with clients
• Must be comfortable training clients on digital products
• Must be able to lead client meetings around project status and marketing plans
• Past exposure to various software applications such as HubSpot, Microsoft 365 Suite, Zendesk, Beeswax, GroundTruth and JIRA.
• Comfortable working with programmatic ad campaigns and experience in working with a demand side platform (DSP) is preferred
• Must be comfortable participating and engaging on company/team/client zoom meetings
• Must be able to proactively stay up to date on digital knowledge
• Must be able to work remotely and time manage efficiently and independently
• Must be available by phone, email, IM, and video calls
• Must be willing to travel once per quarter to meet with team in person
• Other agency duties as assigned

Who are we looking for?
• Experienced: 5+ years managing client relationships
• Knowledgeable: 3+ years in digital marketing agency or publisher and ad tech platforms
• Driven: Results matter and you get stuff done, you execute like an owner of the business
• Intuitive: You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex digital environment
• Agile: Ability to think and react quickly with a proven history of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment
• Enthusiastic: You are committed to delivering world class client service
• Meticulous: You have a keen eye for detail, you know that details matter
• Collaborator: Strong focus on collaboration and relationship management across multiple departments

#remote

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

The Company is committed to fair and equitable compensation practices. The base salary compensation range for this role is 80,000 to 100,000 and this position is eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan. Please note that the compensation information provided is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location.

Jobcode: Reference SBJ-rb5e56-3-145-186-173-42 in your application.