Client Manager

Job Description

The Client Manager is part of the Publisher Services department and will be responsible for managing the day to day, requests, and longer term projects for assigned distributed client publishers. They will serve as the primary contact and liaison between S&S Sales, Digital Operations, warehouse operations, finance, customer service and the client. The Client Manager will work closely with their Account Executive to identify scalable solutions, multi-client projects, and systemic challenges which impact client business. They will be responsible for regular reporting and communication with the Account Manager as it relates to client publisher business, focus titles, and outstanding issues via weekly updates and in person meetings. This position will allow a committed and enthusiastic individual the opportunity to develop critical skills and a comprehensive understanding of the sales and distribution of books in both domestic and international markets. The ideal candidate will thrive in a fast paced, quickly changing business environment, and will be open to new challenges and increased responsibilities.

Primary Job Responsibilities will be in the areas of sales, business/inventory management and communication. Independently and in support of their Account Executive they will:
• Monitor and promote client business objectives and goals, including the managing of and preparation for meetings, conferences, new title introductions, across all accounts, channels, and markets.
• Provide solutions to challenges and/or issues which prevent sales from effectively selling in client titles.
• Ensure that clients are being educated on promotional opportunities across all accounts and channels.
• Supporting Account Executive's day to day communication with sales on client title opportunities, missing orders, missing estimates, and forecasting/reporting of monthly and annual revenues
• Play ad hoc advisory role on inventory levels, reprints, and develop title level forecasts in partnership with sales, the Account Executive, and your clients.
• Manage Non-standard and promotional terms agreements between sales, the Account Executive, and operations. Including the quarterly reporting on promotions to channel heads and participating clients.
• Support Account Executive needs, as it relates to new client onboarding, annual business reviews, and regular check-ins.
• Working with operations and Account Executive to set up relevant reporting for new and existing clients.
• Working with operations to schedule and support new and existing client trainings.
• Coordinate with sales, operations, and the Account Executive on coop strategy/planning, claims, and reporting.
• Maintain professional and timely communication with clients via emails, phone calls, conference calls, and in person meetings.
• Manage multi-client communications related to S&S changes, announcements, processes, resources, key due dates and deadlines.
• Solicit and summarize product feedback from sales as requested by sales or Account Executive.

REQUIRED SKILLS
• 2+ Years of account management experience or 2+ Years of sales experience or in support of a sales organization is required.
• Proficiency in Excel, PowerPoint, Word, and reporting software is a must.
• Grace under pressure; consistent delivery of internal and external customer service
• Must be able to multitask and manage many ongoing projects, deadlines, and client requests.
• Must have strong problem-solving skills.
• Must be highly adaptable; able to navigate ambiguity, and provide solutions in a timely manner.

Simon & Schuster has been named to Forbes magazine list of ''America's Best Mid-Size Employers 2022.''

Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories.

For more information visit our website at www.simonandschuster.com.

ADDITIONAL INFORMATION

The annual salary for this position is $$75,000.00 - $80,000.00

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

https://www.paramount.com/careers/benefits

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-ro0z23-3-149-249-124-42 in your application.