Dev Support Technician

Job Description

OB TITLE: Dev Support Technician

STATUS: Fulltime employment

WORK FREQUENCY: 40 hrs/wk, weekends and overtime as needed

LENGTH OF EMPLOYMENT: Fulltime

Raven Software is currently looking to add multiple Dev Support Technicians to our quickly growing team. Dev Support Technicians perform day to day troubleshooting and triaging of various issues run into by developers, as well as direct testing of in-house tools and development software. Responsibilities include monitoring and troubleshooting development issues within the studio, assisting with new user set ups, performing tests sweeps on the studio's development tools suite, reporting anomalies, and verifying implemented tools fixes throughout the project's development cycle.

What you'll be doing:
• Investigate and troubleshoot issues reported by internal design and art developers.
• Work directly with developers to get blocking issues resolved swiftly.
• Assist with new users getting development software set up when needed.
• Monitor and report build breakages that occur with changes submitted by team members across the studio.
• Report issues found during on-demand testing and investigative tasks on all supported tools using a web-based tracking system.
• Perform sweep of tools suite to ensure new changes from the engineers do not cause major issues
• Perform other various tools-related tasks, such as bug regressions, performance tests, etc.
• Collaborate with counterparts across the various Call of Duty studios to assist with testing and triaging of issues found at those studios when needed.

The skills & experience you'll need:
• Excellent written and verbal communication, and interpersonal skills.
• Excellent organization, time management and analytical skills.
• Strong attention to detail and the ability to follow clear directions.
• Ability to learn, comprehend and apply new concepts, techniques and procedures quickly.
• Familiarity and experience playing First Person Shooter games.
• Familiarity with Windows PC and gaming console platforms.
• Ability to perform testing on games and other software to verify proper function, data content, performance, usability/playability and hardware/software compatibility.
• Must be able to work independently with minimal supervision.
• Must be able to work from 10 to 7 PM Monday through Friday with the flexibility to change and work weekends and overtime as needed.

And you'll really get our attention if you have:
• Working knowledge of: QA methodologies, terminology, and tools; multiple computer hardware platforms and configurations; Windows and console.
• Minimum 1-2 years of experience in QA game testing, technical support, or product development on multi-media software, console games, or demonstrated ability to perform accurate and detail work in an equivalent area.
• Experience with a wide variety of application software.
• Experience with game development toolsets for various titles
• Experience with multiple video game testing platforms (PS4, Xbox One, PC).
• Associate's degree in technical field or equivalent work experience. Bachelor's Degree a plus.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities and duties of personnel so classified.

PHYSICAL REQUIREMENTS:

The position requires the ability to perform essential job functions which may typically include sitting; walking; standing; bending; use of hands to type, handle or feel, reach with arms or hands, stoop, kneel, talk, see, hear and carry light items such as papers, notebooks, pens, etc.

Jobcode: Reference SBJ-d8o53m-216-73-216-180-42 in your application.