Full Time Job

Senior Service Reliability Engineer


Austin, TX 03-16-2023
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Why PlayStation?

The Future Technology Group here at PlayStation collaborates on exciting developments like this!

FTG's Cloud Gaming Platform enabled SONY AI to create SOPHY!

Want to know how Playstation Defines SRE?

Future Technology Engineering

As a part of Sony Interactive Entertainment, the Future Technology Group (FTG) is leading the revolution in cloud gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for people who want to make a difference, love working with creative, intelligent, and collaborative teammates. If that sounds like something you would love to do, we want to hear from you!

Senior Service Reliability Engineer
Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the S/W development lifecycle, ensuring the operational readiness and stability.

• Minimum of 7+ years working experience in Software Development and/or Linux Systems Administration role.
• Strong interpersonal, written and verbal communication skills.
• Available to be scheduled in on-call rotation.

Skills & Knowledge
• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure.
• Development experience in one or more of the following programming languages:
• Python (preferred)
• Bash, Go, Java, C++, or Rust
• In addition, experience with at least 3 of the following topics:
• Distributed data storage at scale (Hadoop, Ceph)
• NoSQL at scale (MongoDB, Redis, Cassandra)
• Data Aggregation technologies. (ElasticSearch, Kafka)
• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability
• Monitoring & Alerting (Prometheus, Grafana), and Incident Management toolsets 
• Kubernetes and/or AWS (deployment and management)
• Software Distribution (Package management and distribution at scale)
• Configuration Management (ansible, saltstack, puppet, chef)
• S/W Performance analysis and load testing (QA or SDET experience: a plus)

• Taking a leadership role in ongoing improvements in Reliability and Scalability
• Work closely with SRE Management to define KPIs, processes and drive continuous improvement
• Influence the architecture and implementation of solutions within the division
• Mentor more junior SRE staff and enable them for success
• Act as a voice to represent SRE in the wider organization
• Represent the operational scalability of solutions in the wider division
• Lead small-scale projects from inception to implementation
• Design platform-wide solutions and provide technical leadership during their implementation
• Demonstrate a high-level of organizational skills and initiative in the role


At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$122,800 - $184,200 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Jobcode: Reference SBJ-gwo432-3-238-250-73-42 in your application.

Salary Details

Salary Range: $122,800 to $184,200 Per Year ($ USD)

Company Profile

Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services.