IT Support Technician

Job Description

Pixomondo is an award winning, industry-leading Virtual Production and Visual Effects company, providing expertise and solutions for premium Film and Episodic content. Technology and innovation are forefront for us; we partner with clients to deliver on their creative ambitions for film and episodic content.

We are in the process of expanding our team and will be moving into a new Vancouver studio. We are looking for an IT Support Technician who will be helping in setting up the new Vancouver office location.

Reporting to the Head of IT, the day-to-day responsibilities will include:
• Part of a team prepping a new office space with appropriate technology requirements.
• Installation and configuration of software, hardware and any other required technology tools for artists both in the studio and for remote working
• Providing first line support responding to IT tickets raised by artists and other members of the team.
• Responsible for desktop and helpdesk support ensuring smooth running of all desktop applications, workstations, and related equipment. Troubleshooting issues raised, responding quickly and effectively to artists to ensure they have an uninterrupted working experience.
• Setting up accounts for new starters and closing accounts for leavers.
• Ensuring kit is prepped for new starters in a timely manner
• Complete appropriate paperwork to log and process equipment loaned out to new starters and managing the return of equipment for leavers.

Qualifications and requirements:
• Desired -Associate/Bachelor's Degree or Diploma in Computer Science, Information Technology, System Administration, or a closely related field
• Experience within VFX or related industry is a plus, but not required
• 1+ year of IT Support, network administration or system administration experience
• Proficient knowledge and experience with Windows 10, 365, MS Office Shop and basic ticketing systems
• Knowledge of system security and data backup/recovery
• Excellent problem-solving skills, PC/OS/Software troubleshooting skills
• Familiarity with Windows/Linux Server environments
• Ability to use and manage Office 365, Mimecast, phishing protection, Sophos Anti-Virus, etc.
• Excellent verbal and written communication skills
• A desire to help others, outstanding attention to service and creating a positive experience
• Ability to work independently and within a team environment
• Self Starter and a Problem solver

Location: Onsite, Vancouver

Jobcode: Reference SBJ-gqz426-3-15-226-173-42 in your application.