Mac Support Technician

Job Description

Penguin Random House is the world's largest general trade book publisher. It is a division of Bertelsmann AG, one of the foremost media companies in the world. The Desktop Support group within the Information Technology department is seeking a Client Analyst, Macintosh Client Services to join their team.

Desktop Support Tasks:
• Troubleshooting and providing problem resolution for client service requests
• Managing deployments
• Evaluating hardware and software
• Researching and diagnosing issues
• Equipment moves
• Handling computer equipment removal and returns from our 1745 Broadway location
• Computer imaging, installations, and upgrades
• Maintaining computer inventory data in ServiceNow and FileMaker Pro
• Performing special projects, as assigned

Requirements:
• At least 2 years experience with Macintosh hardware and operating systems
• Strong customer service skills
• Must be detail-orientated and be able to follow direction
• Ability to organize and prioritize your workload
• Ability to work flexible hours, including the occasional overtime
• Excellent verbal and written communication skills
• Must be professional, collaborative, and enjoy working in a team environment
• This position will require you to be primarily on-site at our 1745 Broadway location, however, will also offer occasional work from home opportunities

Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off.

Jobcode: Reference SBJ-r79798-3-138-122-195-42 in your application.