Operations Manager, Customer Care

Job Description

Responsibilities
Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!
Meet Peacock, NBCUniversal's new, wildly entertaining streaming service that combines timeless shows and movies with timely news, sports and pop-culture.​We're growing our team of smart, hungry, and upbeat doers who crave the chance to build something new at the epicenter of content, tech, and culture. We need fearless leaders and pop-culture fiends who work hard and fan hard. Creative problem-solvers who just so happen to be the reigning champs at Parks & Rec trivia night. So if this sounds like you, join our flock. And we promise, we won't put your stapler in Jell-O.​
Operations Manager, Customer Care, Peacock
We are seeking an experienced professional for the position of Operations Manager, Customer Care. Working with the Customer Care team in New York and across NBC Universal, and reporting to the Vice President, Customer Care, you will manage complex, multi-dimensional Operations in a fast-paced environment. You will be managing cross-functional Operations that enable and support business goals across multiple organizational channels.

As the Operations Manager, you will be directly accountable for coordinating all Customer Care activities: projects, launches, promotions and content availability by keeping a running matrix of dates and deliverables for the Customer Care Org. In addition, this individual will by the Point of Contact for specific projects and own the Customer Care responsibilities, as well as ensuring Team Management is read in on all projects.

Qualifications/Requirements
• Minimum 6 years Customer Service Experience
• Minimum 4 years Operations Management Experience
• Exemplary multi-tasking skills and time management skills
• Vendor Management Experience
• Experience with Customer Service CRMs (Salesforce, Zendesk or similar)
• Potential to work shifts covering Evening and Weekend hours
• Some Travel required

Desired Characteristics
• Ability to thrive in a fast paced and changing environment
• A history of motivating both individuals and teams to achieve results
• Ability to work unconventional hours including holidays, nights, and weekends
• Ability to create strong relationships at multiple levels, internally and externally
• Exemplify and model Teamwork across all channels.
• Strong attention to detail
• Competitive and resourceful. Will roll up their sleeves and lead by example.
• Excellent people management skills, including the ability to influence a wide range of audiences
• Ability to plan both short and long term and determine resource needs
• BA/BS or equivalent work experience

Jobcode: Reference SBJ-r7ky7q-3-144-172-115-42 in your application.