Operations Engineer

Job Description

Is this the role for you?

CBS News is the news division of ViacomCBS Inc. (NASDAQ: VIAC). Producing television programs including CBS Evening News, CBS This Morning, 60 Minutes, 48 hours and Face the Nation as well as CBS News Radio. The London Bureau provides international news coverage for all broadcasts across the division

What will you be doing?

The IT support engineer will join a team providing multi modal onsite and remote IT technical assistance for CBS News staff in the EMEAA region. This will include a shift-based operation in the Support suite where they will work a mix of hours, solo or alongside the IT Manager.
• Attending to support requests via email, textual chat or voice.
• On the call, step by step guidance for end users and other technical staff.
• Documenting items in a knowledgebase.
• Working with other teams to resolve problems with computer systems or the network issues.
• Monitoring, maintenance troubleshooting routines including software installations and updates

What are we looking for?

Essential:
• Strong computer and troubleshooting skills.
• Good customer service skills
• Experience with both PC & Mac hardware.
• Communicate and guide clearly and effectively
• Ability to prioritise requests
• Understanding and experience in the following applications echnologies
• Windows 10
• Slack
• O365 suite, Teams, Share-point.
• VPNs
• OKTA 2FA
• AWS VMs
• OS imaging
• NAS storage
• FTP

Desirable Knowledge:
• Electronic newsroom production system (user level)
• Image, video and audio file type - manipulation.

Paramount is an equal opportunity employer (EOE) including disability/vet.

If you have any difficulties in applying or require access needs arising from a mobility or any other impairment please let us know by emailing uk.recruitment@vimn.com or calling 0207 555 1234. We can then ensure your experience and visit is as smooth and enjoyable as possible.

Jobcode: Reference SBJ-gqbeb9-18-118-126-241-42 in your application.