Coordinator, Guest Relations

Job Description

This position coordinates the day-to-day tour operations for the Guest Relations department within the Studio Group Consumer Services.

Responsibilities to include, but not limited to:
• Responsible for the day-to-day tour operations including: Pre-shift meetings, stage access, area closures and in field audits.
• Responsible for maintenance and troubleshooting of all tour equipment including tour carts, IPADS, audio equipment, printers, and tour supplies.
• Coordinates and maintains consistent communications with other departments for daily, VIP, group, and specialized tours.
• Assists in oversight of the Welcome Center and Prop Warehouse ensuring that all exhibits are being maintained in a manner consistent with our strong focus on guest experience.
• Supports and trains Page Office team on phone & email etiquette, daily operations, and tour protocols.
• Oversees and monitors the Guest Relations email account and is responsible for replying to escalated questions, comments, and/or complaints from the public.
• Assists with various daily administrative and clerical duties as needed.
• Assists with the hiring and training of all new Page staff including, but not limited to: interview schedule, paperwork processing, and uniform fitting.
• Assists with VIP Page training including preparing training schedules and training materials.
• Assists with tour auditing for content, level of guest service and provides feedback/coaching as necessary.
• Acts as point of contact for group tours, special events and audience shifts as needed.
• Ensures that high guest service standards are being upheld.
• Responsible for weekend operations and evening special event supervision as needed.

Basic Qualifications:
• Bachelor's Degree preferred
• Minimum 1+ years experience in a customer service-oriented role and an administrative role
• Proficient in Microsoft Outlook, Word, Excel, and online booking systems
• Ability to work nights, weekends, and holidays
• Ability to stand, bend, carry and lift up to 40lbs
• Active Driver's License

Additional Qualifications:
• Excellent written, verbal, and interpersonal skills with the ability to interface with staff, internal and external customers, and senior management.
• Organized and detail oriented with the ability to manage multiple high priorities and have the ability to appropriately prioritize work and proactively anticipate and manage time.
• Ability to handle confidential materials and issues in a professional manner.

Founded in 1912, Paramount Pictures works with talented filmmakers to produce and distribute entertainment around the world. The film studio's iconic logo has opened some of the most successful and beloved films in cinematic history, including timeless classics such as The Godfather, Chinatown, Forrest Gump and Titanic; and blockbuster franchises such as Star Trek, Transformers, Mission: Impossible and Sonic the Hedgehog. Recent, innovative, break-out films such as The Wolf of Wall Street, Arrival, Rocketman, and A Quiet Place have added to Paramount's film legacy. With a beautiful 65-acre lot in the heart of Hollywood, a worldwide network of offices and a culture of engagement, Paramount Pictures' passionate employees ensure the studio continues to deliver creativity and innovation to a dynamic industry. Paramount Pictures controls a collection of some of the most powerful brands in filmed entertainment, including Paramount Pictures, Paramount Animation, and Paramount Players. PPC operations also include Paramount Home Entertainment, Paramount Pictures International, Paramount Licensing Inc., and Paramount Studio Group. Paramount Pictures is a subsidiary of Paramount, which connects with billions of people worldwide through its global brands including MTV, CBS, Paramount Network, Nickelodeon, Comedy Central, BET and streaming service Paramount+.

ADDITIONAL INFORMATION

Hiring Salary Range: $50,000.00 - 56,000.00.

The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

https://www.paramount.com/careers/benefits

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-gwwy5y-18-224-214-215-42 in your application.