Manager, Ticketing Strategy & Stadium Operations

Job Description

Reporting to the Senior Manager of Ticketing, the Manager, Ticketing Strategy & Stadium Operations will lead the planning, delivery, and execution of all ticketing strategy and operation requirements for select NFL International games in London, Germany, Spain, and Ireland. This person will support all International Games and US Tentpole events where necessary, including scouting future cities.
This role will primarily be based at the NFL UK office (London) and in the respective market the week before each game.

Responsibilities
Responsibilities include, but are not limited to:
• Manifest Management – ensuring the manifest for each stadium is built, managed correctly, ready for on-sale, and regularly monitored and adjusted to maximize sales
• Price Modelling and On-Sale Strategies – Assisting the Senior Manager of Ticketing and the wider Club Business Development Team with building out price models for International Games
• Sales Reporting – Producing bespoke reports for on-sale period covering all games
• Continually exploring ticketing technology advances to assist the growth of International Games
• Stadium Ticketing Operations
• Wayfinding and Signage – Working closely with Hospitality and Stadium Operations to ensure all stadium branding, wayfinding, and signage is correct, relative to tickets and system capabilities
• Ticket Production – Pulling all relevant specifications and assets, system-dependent, and sharing with the Creative team.
• Assessing the needs of the wider business (e.g. Hospitality/Security) to ensure tickets are accurate and providing all relevant information
• Ticketing Systems Integration – Leading on conversations with ticket agents, stadiums and access control providers to ensure any required development is understood and costed correctly
• Access Control Infrastructure – Working with stadium operations, events, and the stadiums to ensure any additional access requirements are planned and executed
• Seat Sightline Reviews – Before on-sale, reviewing stadiums and adjusting the manifest accordingly, as well as during game week as the stadium overlay is built out
• Parking & Fan Transport – Investigate accessible parking options at stadiums and systems for setup and booking for fans, as well as providing access to train tickets if necessary
• Ensuring Legal & Compliance/GDPR processes are adhered to, including T&Cs for each stadium and market
• Attending Scouting and Planning trips
• Managing & maintaining strong relationships with all 32 Clubs and internal NFL Departments
• Working closely with Hospitality, ensuring the seamless delivery of the whole end-to-end ticketing operation with Sales Agent
• Continually reviewing and streamlining internal administration processes across all stadia
• Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager of Ticketing
• Ticketing Operations for all other ancillary NFL events across the year, where necessary e.g., NFL Live, NFL Academy Games
• Responsible for ensuring all contracts are entered correctly into the Contract Management System and vendors are invoicing and being paid on time
• Ensuring data collection feeds are set from ticket agents to the NFL Data & Analytics team, as well as assisting with wider business insights requests
• Being the main point of contact for all operational/stadium ticketing enquiries
Required Qualifications
• Proven experience of working in Ticketing in a multi-purpose stadium or large venue
• Working knowledge of a variety of Ticketing and Reporting Systems (TM Sport/XR and TM1)
• Experience in managing individuals and larger teams of internal staff and external partners
• Good knowledge of GDPR
• Excellent relationship management
• Good project management skills and attention to detail
• Proficiency in MS Office, especially Excel, with excellent email management skills
Preferred Qualifications
• 5+ years working in sports ticketing
• Experience of working operationally in a stadium or large venue environment
Other Key Attributes / Characteristics
• Big-Picture thinker
• Clear oral and written communication
• Excellent customer service skills
• Self-starter, motivated, team player with strong organizational skills
Travel
• Multiple planning trips throughout the year
• Up to 7 days in market during game week
Terms / Expected Hours of Work
• NFL employees are required to work 40 hours per week
• Weekend work required for games and occasionally for travelling on planning trips
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

Jobcode: Reference SBJ-qk3qy6-3-148-170-88-42 in your application.