Supervisor, Account Management

Job Description

Who are we:

We are Nexstar Media Group, Inc., the largest TV station operator in the country. And we are also a technology company ready to embark upon transformative growth over the next decade. We produce and distribute engaging local and national news, sports and entertainment content across television, streaming and digital platforms, including nearly 300,000 hours of original video content each year.

Nexstar owns America's largest local broadcasting group comprised of top network affiliates, with 200 owned or partner stations in 116 US markets reaching 212 million people. In addition to delivering exceptional content and service to our communities, Nexstar provides premium multiplatform and video-on-demand advertising opportunities at scale for businesses and brands seeking to leverage the strong consumer engagement of our compelling content offering.

We are extremely proud of our collection of outstanding television stations, digital businesses, and talented employees nationwide. Within Nexstar Ad Sales, we are excited to reimagine and transform our division; investing and building for the future while forging a culture that promotes our entrepreneurial spirit, embraces bold thinking, and challenges the conventional way. If you have the curiosity, passion, are inclusive and collaborative, work with us, and let's continue to make a difference for all our stakeholders ~ our colleagues, our customers, our owners, and the communities in which we operate.

Title: Supervisor, Account Management NSO

Reports to: Senior Vice President, Sales NSO

Location: New York

Salary Range: $70,000 - $110,000

Position Summary:

The Supervisor, Account Management will assist leadership in their oversight of all NSO sales coordinators across the country. They will work with the VP's/AE's on proposals across all platforms, and will steward campaigns with a customer-first approach throughout the entire pre and post sales process.

The supervisor will also work closely with Group Sales on troubleshooting and helping facilitate streamlined process and planning (workflow), as well as investment/audience reporting.

This position will also support the SVP, National Sales with ad-hoc project management and administrative efforts.

Responsibilities include:
• Provide oversight of linear and digital plans that maximize the portfolio across national and local businesses.
• Ensure connection with the stations to facilitate rate card reconciliation if/when needed.
• Responsible for understanding and utilizing sales systems as well as supporting the sales process/procedures end to end.
• Will follow up on any outstanding orders, billing, spot times, etc. and reconcile any client concerns, issues, etc.
• Work closely with leadership team and AE's on system opportunities and sales material.
• Responsible for understanding and utilizing sales systems as well as supporting the sales process/procedures end to end.
• Present recommendations and guidance to the NSO leaders and sale coordinator team to achieve client objectives.
• Liaise with station personnel where needed.
• Ensure efficient workflows are established for collaboration between the client, sales and stations.
• Act as a subject matter expert to cross-functional partners.
• Develop process documentation and support client deliverables.
• Identify and communicate account needs, concerns and opportunities for business growth
• Project manage the development, roll-out and adoption of automated solutions and other tools.
• Act as a point of escalation and facilitate feedback across all teams
• Work with SC's to ensure media plans/IO's create the most effective package.
• Review IO's when needed to ensure they match approved media plan.
• Work with marketing team to secure materials and schedules for added value.
• Provide post summaries of account delivery.
• Resolve order/invoice-billing discrepancies.
• Work closely with and communicate directly with client/agency contacts for general account support and campaign assistance.

About you:
• 10+ years' experience in media
• Bachelor's degree preferred.
• Solutions-oriented customer service focus that emphasizes driving sales.
• Experience working with STBS, Wide Orbit or Salesforce a plus.
• Excellent ability to develop and train personnel on various process, systems and workflow.
• Strong analytical skills
• Ability to manage client expectations.
• Ability to manage through and navigate change
• Excellent written and verbal communication skills
• Excellent interpersonal skills; team player
• Strong leadership skills

Nexstar offers full time employees a comprehensive benefits package to include medical, life and short-term disability insurance, worker's compensation, and unemployment insurance, 401(k) retirement plan, paid holidays, paid vacation, paid sick time, employee assistance program, bereavement leave, jury duty service time off, military leave, and medical/maternity & family leave.

Nexstar is committed to attracting, developing, and retaining the industry's top talent. In compliance with the provisions of all applicable state and federal civil rights laws, every effort will be made to employ the most qualified individuals without regard to race, color, religion, disability, age, sex, national origin, citizenship, veteran's status, sexual orientation, military status, or any other protected personal characteristic. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities within the Company in a nondiscriminatory fashion based on merit, qualifications, and ability.

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Jobcode: Reference SBJ-rjykm2-216-73-216-222-42 in your application.