Retention Sales Specialist, Season Ticket Retention

Job Description

DEPARTMENT: Season Ticket Retention

REPORTS TO: Manager, Season Ticket Sales, Retention & Service

FLSA STATUS: Non-Exempt

Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.

The Retention Sales Specialist is responsible for maximizing ticket revenue through both new sales initiatives and renewals. This position is responsible for achieving new business sales goals, renewing high seniority season ticket accounts as well as planning and coordinating client events to maximize referrals and account base retention.

Primary Responsibilities:
• Generate new sales revenue through cold calling, in-person appointments and prospecting
• Responsible for the growth of existing relationships in order to maximize spend and generate repeat business and referrals
• Provide excellent customer service
• Coordinate and execute in-game, pre-game and postgame experiences
• Attend team and community events for the purpose of maximizing sales opportunities
• Coordinate with other departments to organize and implement Youth Day and other events
• Exceed weekly and monthly sales goals
• Maintain CRM records for season ticket customers and prospects
• Other projects assigned

Qualifications and Experience:
• Minimum four years of sales experience within the sports industry
• Bachelor's Degree in Sports Management, Business or related field
• Proven customer service skills
• Ability to multi-task and prioritize
• Strong written, verbal and interpersonal skills
• Proficiency in MS Office suite (Word, Excel, Access, and PowerPoint)
• Proficiency in Microsoft Dynamics
• Experience using Ticketmaster, Archtics Ticketing System preferred
• Proficiency in Microsoft CRM database preferred
• Requires continual attention to detail and high level of organization
• Ability to maintain confidential and sensitive information
• Flexible work schedule

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required of the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

The New York Yankees require a Covid-19 vaccination as a condition of employment, subject to exception under applicable law.

Jobcode: Reference SBJ-romq46-216-73-216-226-42 in your application.