Full Time Job

Support Specialist, Content Hub Media Production Suite


Los Angeles, CA 02-21-2024
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Come play a pivotal role in Netflix's quest to transform the way a studio empowers and accelerates production workflows. This is an exciting opportunity for anyone that is passionate about production and post workflows and ready to take the filmmaking process to the next level.

Netflix's System Workflow and Technology team is looking for an execution-oriented, highly effective workflow engineer with extensive knowledge in live-action production workflows, tools and platforms, including a proven history in providing white glove support to post production. This unique and exciting opportunity will have a direct impact on the future of production supporting bleeding edge technology, such as next generation workflows to our post facilities and content creators around the world.

The Content Hub Media Production Suite Support Specialist will essentially be an air traffic controller for post production automated tools we offer at Netflix. The Content Hub Media Production suite is Netflix post and production in the cloud system. It enables 21st-century media workflow for media sharing. This role will be responsible for monitoring all pipelines, flagging and resolving issues, and ensuring communication internally and externally is managed for any issues that arise.

Your role will include collaborating with studio, product, engineering, Netflix personnel and crew directly working on productions. Therefore you will need the ability to manage expectations, multi-task and make judgment calls on when to elevate which issues to which team.

How do you know if this role is right for you?
• You have managed data and or workflows for a post production facility
• You have managed workstations, hardware and overall support at a post production facility
• You have a background in software/hardware development & you have worked on set, or in post production
• OR
• You have managed an automated transcoding service in a past job offered to post production

Your primary job functions are:
• Monitor all Content Hub Media Production Suite automated file transfer and transcoding activity
• Ensure the Netflix Content Hub Media Production Suite tools receive timely support when issues arise, managing communication with that end user throughout the issue lifecycle, as well as escalate/triage when necessary
• Partner closely with the Senior Manager, Production Media Systems to stay current on product developments. This includes tracking key milestones and timelines to ensure awareness of product version management.
• Monitor and analyze our tool utilization to proactively identify potential issues, and inform forecasting and future resource management.
• Partner with the Senior Manager, Production Media Systems on advancing and evolving Media Production suite operational strategy.
• Own the feedback loop for the Content Hub Media Production Suite from their region to Studio and Product.

• 5+ years of experience in post production, with roles in facility, as well as process management, at a post production vendor, studio or network.
• Deep knowledge and experience with content creation processes, on set production and post production services.
• Proficiency speaking and writing in English is a must, but the ability to also communicate in Spanish is a valuable asset to this role
• Understanding of JSON, XML, CSV, and other commonly used data formats
• Familiarity working across Windows, Mac, and Linux operating systems
• Previous experience working with media asset management and workflow automation systems
• Understanding of different types of storage infrastructure leveraged throughout production and post, including local drives, facility storage array networks, and cloud storage
• Understand the practical application of and have experience in dailies processing, editorial, VFX pulls, conform/online to final delivery.
• Familiarity with production and post production software (e.g. Avid Media Composer, Adobe Premiere, Colorfront OSD & Transkoder, and Aspera).
• A clear understanding for how software from on set through production and post are used and the differentiators between them.
• Knowledge of industry standards and the bodies that ratify them.
• Knowledge of and relationships with technology solutions, equipment and service vendors across production and post production.
• Previous background in software development, workflow scripting, or system administration not required, but strong plus
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000 - $245,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-rzv9e7-44-210-99-209-42 in your application.

Salary Details
Salary Range: $50,000 to $245,000 Per Year ($ USD)