Full Time Job

Production Support Specialist


Madrid, Spain 03-22-2024
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Come play a pivotal role in Netflix's quest to transform the way a studio empowers and accelerates production workflows. This is an exciting opportunity for anyone that is passionate about production and post workflows and ready to take the filmmaking process to the next level.

Netflix's System Workflow and Technology team is looking for an execution-oriented, highly effective workflow engineer with extensive knowledge in live-action production workflows, tools, and platforms, including a proven history of providing white glove support to post-production. This unique and exciting opportunity will have a direct impact on the future of production supporting bleeding-edge technology, such as next-generation workflows to our post facilities and content creators around the world.

The Content Hub Media Production Suite Support Specialist will essentially be an air traffic controller for post production automated tools we offer at Netflix. The Content Hub Media Production suite is Netflix post and production in the cloud system. It enables 21st-century media workflow for media sharing. This role will be responsible for monitoring all pipelines, flagging and resolving issues, and ensuring communication internally and externally is managed for any issues that arise.

Your role will include collaborating with the studio, product, engineering, Netflix personnel, and crew directly working on productions. Therefore you will need the ability to manage expectations, multi-task, and make judgment calls on when to elevate which issues to which team.

How do you know if this role is right for you?
• You have managed data and or workflows for a post-production facility
• You have managed workstations, hardware, and overall support at a post-production facility
• You have a background in software/hardware development & you have worked on set, or in post-production, OR
• You have managed an automated transcoding service in a past job offered to post-production

Your primary job functions are:
• Monitor all Content Hub Media Production Suite automated file transfer and transcoding activity
• Ensure the Netflix Content Hub Media Production Suite tools receive timely support when issues arise, managing communication with that end user throughout the issue lifecycle, as well as escalate/triage when necessary
• Partner closely with the Senior Manager, Production Media Systems to stay current on product developments. This includes tracking key milestones and timelines to ensure awareness of product version management.
• Monitor and analyze our tool utilization to proactively identify potential issues, and inform forecasting and future resource management.
• Partner with the Senior Manager, Production Media Systems on advancing and evolving Media Production suite operational strategy.
• Own the feedback loop for the Content Hub Media Production Suite from their region to Studio and Product.

• 5+ years of experience in post-production, with roles in facility, as well as process management, at a post-production vendor, studio, or network.
• Deep knowledge and experience with content creation processes, on-set production, and post-production services.
• Proficiency in speaking and writing in English is a must, but the ability to also communicate in Spanish is a valuable asset to this role
• Understanding of JSON, XML, CSV, and other commonly used data formats
• Familiarity working across Windows, Mac, and Linux operating systems
• Previous experience working with media asset management and workflow automation systems
• Understanding of different types of storage infrastructure leveraged throughout production and post, including local drives, facility storage array networks, and cloud storage
• Understand the practical application of and have experience in dailies processing, editorial, VFX pulls, and conform/online to final delivery.
• Familiarity with production and post-production software (e.g. Avid Media Composer, Adobe Premiere, Colorfront OSD & Transkoder, and Aspera).
• A clear understanding of how software from on set through production and post are used and the differentiators between them.
• Knowledge of industry standards and the bodies that ratify them.
• Knowledge of and relationships with technology solutions, equipment, and service vendors across production and post-production.
• Previous background in software development, workflow scripting, or system administration is not required, but a strong plus

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Jobcode: Reference SBJ-gm0zwx-3-238-235-248-42 in your application.