Global Employee Services Associate

Job Description

Netflix is one of the world's leading entertainment services with 233 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

This position is part of the Talent Experience Operations (TEO) team, which designs and operates the systems and infrastructure to deliver an outstanding employee experience. The HR Shared Services Specialist role will join our pioneer team in the Manila hub! You will be the main point of contact for all HR inquiries from initial requests through fulfillment and will partner with our local and regional talent teams to identify solutions and resolve employee issues in a timely fashion. You will be expected to be independent and proactive, with a customer service mindset and great stakeholder management skills.

Responsibilities:
• You will support employees by being the first point of contact with information related to benefits, onboarding, payroll, etc.
• Ensure the accuracy of employee data through the management of employee systems and processes
• You will assist with programs that reach all employees, ensuring they run smoothly, so employees can focus on doing the best work of their lives.
• We strive for continuous improvement of ourselves and the experience we create for our stunning colleagues. You will have the opportunity to learn new tools and techniques that can then be applied to simplify, optimize and automate work across our Talent organization.
• Help create, author, and manage our HR knowledge base for our employees.
• Assist with analyzing, intaking, and operationalizing new employee services (from pre-hire to offboarding).

Qualifications:
• 2+ years of HR/Shared services experience.
• Experience as a user of HR tools (Workday, Zendesk, Google Workplace).
• User-focused. You see solutions where others see problems. You are always looking for ways to make improvements and continuously simplify the candidate and employee experience.
• Unfazed. You have the ability to work in a fast-paced environment.
• You have experience creating and developing processes and documentation (SOP). Working based on service level agreements.
• You base your decision on data and have a developed sense of urgency and customer focus.
• You're proficient in tools that help eliminate manual steps from HR processes by automating and integrating to ensure greater operational efficiency -Highly desired.
• Amenable to working in shifts and on holidays

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

Jobcode: Reference SBJ-gwo3v2-3-142-251-223-42 in your application.