Content Analysis Manager

Job Description

Netflix is one of the world's leading entertainment services with 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Since the days of DVDs in envelopes, our content analysts have brought context to content, analysing and tagging titles on service to help match titles to members, and to help members choose those that are right for them. Now as Netflix explores a broader world of entertainment – expanding into Games, Live, Ads and more – we are looking for a leader to take the Content Analysis teams in EMEA to their next act: more metadata, more local, more impact.

As a leader in the Product Metadata and Ratings group, you'll be responsible for leading the Content Analysis team covering some of our key markets, a team that captures the local nuances of a global catalogue; for creating and managing relationships at all levels of the company – including Content and Product – in a complex matrixed environment; for driving innovation in the ways we think about content and member needs; for transforming workflows as we take advantage of ML and AI – and doing it all at the scale and quality our users and cross-functional partners demand.

You will:
• Lead a team of content analysts based all around EMEA, from London to Berlin and beyond.
• Be accountable for how we classify, rate and review content and assets in a way that supports existing and new use-cases across the Netflix business.
• Be accountable for your teams maintaining performance standards, achieving key results and setting up the appropriate recurring review processes to ensure they are on track in a fast-paced operationally critical environment.
• Manage day-to-day partnerships across the business in the region, creating and facilitating working relationships across Merchandising, Product, Content, local leadership teams, and Ratings. You will work with leadership at all levels across the business and must fluidly communicate between organisations.
• Represent the wider Product Metadata & Ratings department in the region – working with local leadership on strategy and team management.
• Ensure obstacles to launching and supporting key projects are addressed for your team. You will elevate opportunities and challenges with solutions to improve efficient and effective output, as needed
• Be responsible for the development and growth of your team
• Travel around the region and to the US as required

Your team will:
• Analyse every title on service from across the Eurozone, UK, Middle East and Africa, with the appropriate fidelity to support our partners in Ratings, Merchandising, Product Discovery and Promotion, Ads, Product Management and more.
• Own the execution and performance of content and asset classification in the region
• Play a crucial role in bringing member discovery innovations to life by bringing content and analysis experience to bear on Merchandising strategies and Product innovations.

Qualifications
• 5+ years of experience in a field encompassing any of product metadata, audience engagement, content classification and curation, content insights, content strategy and management, or similar.
• Experience managing or leading teams in high-scale product and/or content organisations
• Deep understanding of consumer behaviours and discovery habits with entertainment, understands how those intersect with content catalogue and services
• Should have experience with globally distributed, matrixed and remote-first teams
• Strategic, analytical thinker with a strong customer-focused mindset and empathy
• Excellent written (memos and presentations) and verbal communication skills; timely communication
• Highly motivated self-starter with the ability to work independently and drive alignment amid ambiguity
• Ability to build strong relationships with stakeholders and effectively influence and contribute with concrete recommendations/next steps, across both regional and global teams
• Comfortable applying a combination of qualitative and quantitative methods to define success
• Insatiable curiosity to learn new domains, keep up with industry innovation, and constantly ask 'why'

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Jobcode: Reference SBJ-d9v19m-18-224-39-32-42 in your application.