Supervisor Park Services

Job Description

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
Responsible for ensuring the theme park environment remains clean, safe, and welcoming, in compliance with all procedures and regulatory requirements. This role supports the Park Services department by overseeing team members, driving operational excellence, and implementing programs that enhance employee engagement and guest satisfaction.

Responsibilities
• Supervise daily operations of Park Services team members, ensuring facility cleanliness standards are consistently maintained.
• Mentor, coach, and provide performance feedback to team members, fostering an inclusive and positive work environment aligned with departmental standards.
• Lead workforce planning initiatives, employee recognition programs, team events, and employee satisfaction action planning.
• Administer counseling, coaching, and performance reviews for hourly team members.
• Develop and implement programs focused on enhancing guest and employee satisfaction.
• Respond promptly to guest and employee concerns, ensuring timely and appropriate resolution.
• Maintain accurate daily operating logs and employee records.
• Promote and ensure adherence to all safety procedures, providing up-to-date training for all team members.
• Manage operations within established budgets, making necessary adjustments to maintain financial targets.
• Conduct regular quality control inspections of assigned areas.
• Collaborate with Human Resources and Labor Relations to uphold collective bargaining agreements and maintain positive union relationships.
• Serve as the EHS Safety Team representative for Park Services.
• Act as a crisis management contact for guest and employee medical or emergency situations.
• Perform other duties as assigned.
Qualifications
• High school diploma or GED required.
• Minimum 2 years of operations management or team leadership experience, or equivalent combination of education and experience.
• Flexibility to work weekends, holidays, and evenings, as needed.

Desired Characteristics
• Excellent written and verbal communication skills across all organizational levels.
• Strong organizational and planning skills.
• Proficient in Microsoft Office programs (Outlook, Word, Excel).
• Knowledge of theme park operations.
• Experience managing teams in a union environment.
• Strong interpersonal and analytical skills.
• Proactive, self-starter with a solutions-oriented mindset.
• Experience leading diverse teams across backgrounds, experiences, and generations.
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $25.00 - $28.00.

Jobcode: Reference SBJ-6kq6w9-18-97-14-85-42 in your application.