Sr. Manager, AP Operations Support

Job Description

Responsibilities
SUMMARY OF POSITION:

The Sr. Manager will oversee the day to day operations by working closely with both the onshore and offshore team in an outsourced environment; serve as the Single Point of Contact (SPOC) to manage escalations and expectations from the business stakeholders. This role has a high visibility throughout the Finance organization and will need to cultivate strong cross-functional partnerships across the company.

The Sr. Manager will work closely with the AP Global Process Owner (GPO) to operationalize new processes as a result of the Global AP transformation project.
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JOB RESPONSIBILITIES
• Manage all aspects of the Accounts Payable function including vendor relations, vendor master data maintenance, invoice processing, disbursements, vendor reconciliations, aged AP items and PCard process
• Provide guidance to both the onshore & offshore team in a fast-paced high-volume global environment
• Serve as the Single Point of Contact to manage business escalations by providing timely resolutions via root cause analysis
• Assist business functions to ensure a clear understanding of AP processes and procedures.
• Support Corp. Tax team to oversee the income reporting (1099, 1042-S, 592-B) filing and state withholding process
• Collaborate with Sourcing & Procurement to resolve issues related to PO invoices
• Work closely with Treasury to resolve disbursement issues
• Work closely with BPO provider in monitoring service delivery
• Review monthly metrics with BPO and business stakeholders, to improve processes and to resolve issues. Proactively identifying existing challenges and opportunities to improve the voice of customer
• Manage a governance process to evaluate process localization and customization requests
• Monitor end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health and process compliance
• Ensure adequate process documentation and training materials are developed and maintained by the delivery team, provide user education and training
• Ensure process compliance at both the business and at the operation levels; establish reports to monitor and to address non-standard activities
• Identifying areas of control risk. Assist in designing and recommending mitigating control procedures
• Overseeing all applicable SOX documentation, compliance and providing audit support to both internal and external auditors.
• Assist with new business integration & system migration, such as developing project plans and training materials, performing system testing, and providing end user training and support
• Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes and practice
• Develop, coach, and manage staff into mature financial advisors with a customer service orientation toward the dependent BPO and business stakeholders
• Champion process efficiencies, develop procedures and guidelines to help align work by both on & offshore teams, to support the strategic goals of the department and the company, and to drive efficiencies in the organization
• Manage and coordinate with IT on processes, relationships, and resources for:
• Troubleshooting, issue-resolution, and escalation for process and systems issues, including assignment and prioritization of trouble tickets and change requests
• System upgrades, new releases, testing, change management, and communication to end-users
• Perform analysis, prepare metrics, propose solution based on data extracted from AP systems
• Perform special assignments and/or projects as needed.

Qualifications/Requirements
JOB QUALIFICATION STANDARDS

Work Experience:
• Minimum 8 years of accounts payable experience in a large global matrixed organization
• 3 + years of leadership experience supporting businesses and teams across multiple time zones
• 3 + years of Income Reporting (1099, 1042-S, 592-B) filing and State Withholding process experience preferred
• 3 + years' experience working with SAP and familiarity with Procurement & A/P systems and interfaces preferred
• Understanding of accounting controls, with experience in procurement, vendor master, invoice processing, payment & disbursement, tax reporting, regulatory, treasury, foreign exchange and compliance in a global environment (preferred)
• Working knowledge of accounting principles as they relate to prepaid assets and accrued liabilities preferred
• Entertainment industry preferred

Education or Certification:
• BA/BS degree in Accounting, Finance or related field required
• CPA or equivalent accounting qualification highly preferred

Desired Characteristics

Knowledge & Skills:
• Proven track record of driving global process simplification and transformation programs
• Executive presence, ability to interact with executives at high levels to resolve issues or effect changes
• Strong verbal and written communication skills and ability to interface with all levels of management and vendors
• Must have the ability to complete assignments within the timeframe given
• Overall knowledge on requisition, purchasing, payments and accounting in an enterprise-wide business resource system
• In depth knowledge in international regulatory and compliance laws required
• Demonstrated ability to lead in an ever-changing environment and the ability to adapt accordingly
• Strong analytical and problem-solving skills

Jobcode: Reference SBJ-gw8jnp-3-144-12-205-42 in your application.