Media Support Analyst

Job Description

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
The Versant Operations & Technology Media Operations group is responsible for international and domestic media prep and distribution. This includes ingest, transcode, edit, and delivery services to meet client fulfillment needs around the globe.
NOTE: This role is heavily focused on file-based digital workflows supporting post-production Media Operations. This is not a production-based role.
Responsibilities include but are not limited to:
This Media Support Analyst position is responsible for providing operational and technical support for the Global Media Operations team and clients across the globe. The main objective is to assist all operations/engineering members with operational/technical support related issues in a 24/7 environment. Media Operations ingests, preps, QC's and delivers content globally and relies on the Media Support Analysts to solve issues electronically, on the phone, and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
This is a role that combines fulfillment operations, engineering, information technology, digital media, post production, and customer service. An ideal candidate will have a background in New Media, Information Systems, Media Asset Management, broadcast QC/playout, post production (editorial, graphics, audio, color correction, etc.) or Computer Science. This person should like to operate in a fast-paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.
Qualifications
Required Qualifications
• Bachelor's degree, associate degree in Media or Communications, or equivalent professional experience in a production, post production, broadcast, or communications environment
• 1+ year of experience in a support-oriented position
• 1+ year of experience working in all Microsoft Office applications (including Outlook, Word, Excel)

Desired Characteristics
• 2+ years of experience in either a broadcast or fulfillment operations or post-production environment
• An individual with a strong desire to learn, take on new technologies and challenges
• Know your way around desktop hardware, software applications, operating systems and network connectivity
• Resolve problems while maximizing efficient use of computing resources.
• Familiarity with digital media file types including video, audio, subtitles, and captions - Quicktime, MXF, MPEG, Mp4, ts, XDCAM, ProRes, H264, MPEG, PAC, SCC, TTML, STL, CAP, SRT, FPC, WAV, mp3, ext.
• Familiarity with digital media workflows and digital file delivery
• Familiarity with Asset management systems such as Mediator, Orange Logic, Interplay Access (Avid), Diva, Wide Orbit, Lacuna, landmark, OTTO, Media Broker.

Additional Information
This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $60,000-$70,000

Jobcode: Reference SBJ-5b92k1-216-73-216-110-42 in your application.