Manager, Product

Job Description

Manager, Product (Fulfillment)

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
Versant Media's Content and Operations group is seeking a Manager, Product (Fulfillment) to lead our Content Management and Fulfillment teams. This role will report to the Director of Content and Operations and oversee a team of Product Owners and Product Specialists responsible for ensuring that assets are ingested, enriched, quality-checked, and distributed efficiently across platforms and partners.
The Manager will serve as a subject matter expert in media fulfillment and file-based delivery workflows, leading the definition and delivery of product capabilities that ensure timely, accurate, and scalable distribution of content across linear, digital, and partner endpoints. This includes systems for order orchestration, asset readiness, metadata packaging, and delivery tracking across direct-to-consumer, MVPD, FAST, and syndication pipelines. In this role, you'll collaborate closely with engineering, content operations, partner management, and third-party vendors to deliver resilient platforms that support evolving distribution strategies, automation goals, and cross-platform visibility.
You will own the product vision, strategy, and roadmap for your domain and guide a cross-functional team to design, build, and scale solutions that unify workflows, reduce manual effort, and enable content fulfillment and distribution across Versant's content supply chain.

Core Responsibilities
• People Leadership & Coaching – Hire, mentor, and develop a high-performing team of Product Owners and Specialists; foster collaboration, ownership, and continuous growth.
• Domain Strategy & Vision – Define the product strategy and roadmap for content management, asset readiness, and multi-platform fulfillment, aligning platform evolution with business needs and distribution goals.
• Workflow Integration – Partner with ingest, QC, packaging, delivery-ops, and partner-management teams to ensure seamless hand-offs across order orchestration, metadata packaging, file transfer, and delivery tracking pipelines.
• AI & Automation Enablement – Embed intelligent automation into fulfillment workflows, including auto-QC, predictive order routing, anomaly detection, and dynamic packaging rules.
• Delivery Oversight – Drive end-to-end delivery across the portfolio, facilitating quarterly planning, sprint execution, and release milestones while clearing roadblocks.
• Operational Resilience – Champion instrumentation, alerting, SLAs, and governance that ensure enterprise-grade reliability and compliance for file-based distribution.
• Stakeholder Communication – Provide clear, executive-ready updates on product direction, roadmap progress, and delivery risks; co-lead customer and vendor conversations as needed.
• Legacy Modernization – Lead migration from legacy MAM, FTP, or tape-based workflows to cloud-native, event-driven fulfillment platforms; partner with architecture and engineering on system design.
Qualifications
Basic Requirements:
• Bachelor's degree or equivalent experience in Media, Product Management, Operations, or a related field.
• 8+ years in digital or broadcast media environments-including 3+ years leading product teams or agile squads.
• Hands-on experience with media asset management (MAM), file-based delivery, packaging, or multi-platform distribution workflows.
• Proven ability to manage products that operate at scale, under SLAs, and with high operational sensitivity.
• Strong communication and facilitation skills across technical, operational, and partner stakeholder groups.
• Proficiency with Jira/Confluence and fulfillment-ops tooling such as MAM/orchestration platforms, file-transfer acceleration, and operational analytics dashboards.

Desired Characteristics:
• Strong technical fluency with the ability to engage deeply with engineering and architecture teams-able to interpret asset-management designs, packaging workflows, and file-transfer protocols, and to contribute meaningfully to technical planning conversations.
• Familiarity with metadata governance, downstream partner specifications, and dynamic packaging / delivery rules across DTC, MVPD, FAST, and syndication endpoints.
• Experience migrating from legacy MAM, FTP/tape, or siloed delivery systems to cloud-native, event-driven orchestration platforms.
• Certifications such as CSPO, SAFe POPM, or PMP are a plus.
• Deep empathy for fulfillment and operations users and a passion for building tools that reduce manual steps at scale.
• Familiarity with AI/ML concepts (e.g., LLMs, embeddings) and curiosity in applying them to enhance fulfillment workflows or embed intelligent behaviors like auto-QC, metadata enrichment, or anomaly detection
Additional Requirements:
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.
• This role will require quarterly on-site collaboration weeks in New York City (NY) and Englewood Cliffs (NJ). Limited travel (<10%) to broadcast, vendor, or operations centers may be required.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $150,000 (bonus eligible)
We are accepting applications for this position on an ongoing basis.

Jobcode: Reference SBJ-k22xk4-216-73-216-0-42 in your application.