Full Time Job

Manager Accessibility


Universal City, CA 03-31-2024
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description


We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description


This person specializes in current and emerging California and National Americans with Disabilities Act laws and how they apply to the Park and CityWalk. This position coordinates, audits, and facilitates ADA compliance as required by California Building Code, ADA, Universal Parks & Resorts and the Department Of Justice through specific writing, modifying and distribution of documents, training classes, field audits and incident analysis. Additionally, the role oversees accessibility for both Guests and Team Members by developing, maintaining, and promoting programs to assist people of all needs.

• Review New Development for ADA compliance. Point of contact for Creative, Tech Services and other Park and CityWalk groups.
• Provide ADA compliance training to New Hires, new management and other Guest-facing operating groups.
• Provide new and innovative systems to improve ADA compliance and accessibility.
• Writes documentation needed for the department.
• Maintains complete confidentiality on all claim-related matters and incidents as well as department information.
• Develops and implements programs to improve client and employee satisfaction. Ensure appropriate and timely investigation and responses to Guest and employee concerns.
• Oversee periodic ADA auditing of Park and CityWalk to ensure compliance sustainability.
• Partner with Tech Services, Creative, Park and CityWalk Operating departments, and other contracted vendors.
• Project management -plan, execute, monitor, and complete projects on time and within scope.
• Identify barriers to accessibility, analyze the root cause, and provide or recommend effective solutions.
• Partner with the organization to design, implement, and oversee an accessibility strategy.
• Perform other duties as assigned.

• High school education required.
• Minimum 1-2 years' guest service experience in a theme park or related environment.
• Associate's degree (AA) from two-year college/technical school or equivalent experience required. Bachelor's degree from a four-year college or university preferred.
• ADA Certified
• Skilled in training and guiding other team members on accessibility best practices.
• Proven ability to clearly articulate accessibility requirements, provide feedback, and promote understanding and awareness across the organization.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.

Desired Characteristics
• Excellent written and oral communication skills.
• Ability to effectively communicate and work with all levels of employee in the organization. Team player.
• Ability to work independently under pressure; self-starter.
• Ability to read, interpret, and apply statutes, legislation, code, and standards.
• Ability to read plan and elevation drawings
• Given the nuances of accessibility, a keen eye for detail will be critical for this position.
• Organized problem solver with strong ability to troubleshoot. Proactive, innovative, and analytical thinker.
• Strong time-management skills.
• Theme Park operations knowledge.
• Experience with document control.
• Degree in Business or related field.
• Knowledge of Americans with Disabilities Act (ADA) laws and regulations, CBC, experience in ADA compliance
• Fluent in American Sign Language, certified National Interpreter Certification (NIC) or any other approved certification
• The ability and willingness to stay updated with the latest guidelines, tools, and best practices is crucial.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $90,000 (bonus eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-g6y2w9-3-235-20-185-42 in your application.

Salary Details
Salary Range: $75,000 to $90,000 Per Year ($ USD)