HR Specialist

Job Description

Responsibilities
Role Title: HR Specialist (HR Shared Services)
Type of role: 12 Month fixed term contract
Location: London

NBCUniversal are proud to be a Disability Confident Committed employer. Accessibility Statement | NBCUnicareers
We are proud to be a disability confident employer and we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

ABOUT US
NBCUniversal is in the business of creating and delivering content so compelling, it entertains, informs, and shapes the world – and you'll be an integral part of that purpose! HRConnection provides NBCUniversal employees the best support possible resulting in exceptional feedback, increased employee productivity, and stronger workplace relationships. By joining our team, you will be responsible for expanding the model globally, starting with the UK
OVERVIEW
As part of NBCUniversal's Corporate HR Team, HRConnection maximizes the breadth of NBCUniversal's resources and actively contributes to NBCUniversal's best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else!
Our employees know that they're just one click away from connecting with an expert who can help them navigate the unique employee experience at one of the world's leading media and entertainment companies.
Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer.

KEY RESPONSIBILITIES
As a Program Support Specialist, HR Shared Services, you will be responsible for supporting employees and HR teams in the UK. This includes:

Providing knowledgeable, efficient and courteous support to employees and Field HR partners who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters:
• Be a cheerful and encouraging team member who positively contributes to the overall experience of your fellow teammates and our employees
• Add value to the services offered by HRConnection in consistent pursuit of creating a world-class employee support experience
• Put yourself in the shoes of our employees and use empathy to actively listen and understand their unique needs
• Make it easy for our employees to get the information they need, when they need it
• Look for more efficient solutions to problems using creativity and candid feedback in the pursuit of execution excellence
• Administering and executing a portfolio of HR Shared Services programs:
• You will strategically manage the program's ongoing operation as well as execute its day-to-day processes/tasks
• You will be empowered to explore ways to continually improve the programmes/processes assigned to you and ensure that they are integrated consistently within the HR organisation

As part of the small but mighty two-person team dedicated to supporting employees in the UK, you will be challenged to:
• Work together and as backup for each other to ensure coverage to achieve a high level of service
• Incorporate learnings of the US HRC team and adapt to a more global model
• Provide administrative support for day-to-day tasks to support the team
• Take ownership of your personal and professional success by seeking out and engaging in continuing education opportunities and experiences

The successful candidate will have exceptional organisational skills with strong attention to detail, ability to execute 5-star customer service and possess exceptional professional presentation. The candidate will exercise excellent judgment, have a strong sense of collaboration and communication, be able to think of creative/nonlinear solutions to sourcing challenges, and be able to function in a highly confidential environment.

RESPONSIBILITIES
• Monitor, document, and respond to incoming inquiries using the HRConnection Zendesk tool
• Oversight & execution of the HR Shared Services programmes/processes
• Develop and maintain knowledge of organisational and departmental policies and procedures.
• Acts as the customer advocate for HR by representing the programs/processes in a positive manner. Proactively escalates issues to ensure uninterrupted service of programmes/processes.
• Identifies trends which need additional attention and/or clarification and reports these issues to department leadership.
• Other duties and responsibilities as assigned.

ABOUT YOU
• Desire to grow career in Human Resources
• Continuous learning mentality
• Ability to maintain a positive attitude through all situations
• A natural inclination to take initiative and find creative solutions

SKILLS/EXPERIENCE
• Bachelor's Degree or equivalent work experience
• 1+ years prior HR experience
• Experience working with HRIS/case management systems
• Proven working experience with Microsoft Office Suite
• Superb organisational skills and time management to meet deadlines
• Phenomenal verbal and written communication skills

Eligibility Requirements
• Must be willing to work in London, UK
• Must be willing to submit to a background check
• Must have unrestricted right to work in the UK
• Must be 18 years or older

Qualifications/Requirements
.

Jobcode: Reference SBJ-rzpby1-18-221-235-209-42 in your application.