Customer Service Representative

Job Description

Responsibilities
• Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
• Execute broadcast and digital order entry
• Perform order maintenance throughout campaign flight
• Send preempt reports to station/regions account managers
• Communicate and confirm all order changes or makegoods to buying agency
• Regularly check coding on TP/high-profile events for accuracy
• Send Pre and Post logs to clients as requested
• Assist traffic with locating instructions and other campaign materials
• Post flight invoice maintenance, adjustments, edits as necessary
• Coordinate with agency and station/regions account managers to resolve any billing discrepancies
• Work closely with various levels of management and staff within marketing, sales, programming, and finance departments at stations

Qualifications

Qualifications:
• Minimum 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
• Bachelors degree
• Bilingual-English/Spanish preferred
• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States
• Must be covered by Solutions, NBCU's Alternative Dispute Resolution Program
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence.

Desired Characteristics:
• Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
• Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
• Strong verbal & written communication skills
• High level organizational skills - must possess the ability to manage multiple priorities with confidence and balance
• Strong interpersonal skills/team oriented with a positive attitude
• Creative thinker with a strategic and business-oriented mindset towards problem solving
• Ability to work in a fast paced, high-pressure environment

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $65,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-re2xm0-3-16-66-206-42 in your application.