Customer Implementation Representative

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our two groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

NBC Sports Next includes two groups. This role is part of our Youth & Recreational Sports group.

Youth & Recreational Sports is comprised of technology platforms, such as SportsEngine, SportsEngine Motion, SportsEngine Tourney, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

Come join us as we work together as one team to innovate and deliver what's Next.

Job Description
Our implementation team plays a critical role in helping lead our sports administrators through the change management process after committing to use SportsEngine and/or SportsEngine Motion as the software of choice to run their organizations. You're able to build on the experience delivered by sales and own key deliverables that ultimately set the organization, and SportsEngine, up for a successful future together by implementing their new platform, setting up payments and program registrations, teaching customers how to use the tools, then when completed successfully, transitioning the customer to our long-term account management team.

Job Duties
• Coordinate and drive the successful onboarding of new customers
• Balance 150 accounts and 75-100 live opportunities at any given time
• Act as a single point of contact for all deliverables with the onboarding process
• Provide ongoing and effective communication of account status to manage customer expectations
• Ensure a positive and consistent customer experience throughout the Implementation process
• Serve as a new customer's liaison while coordinating the implementation of core product offerings
• Review onboarding tasks to ensure activation dates are being met
• Work collaboratively with other SportsEngine teams, specifically Sales, Support, Creative and Account Management during the onboarding process
• Establish clear ownership for onboarding tasks, ensure that team members have the tools needed, and provide timely feedback
• Other duties as assigned

Qualifications

Basic Requirements
• Ability to coordinate 75-100 onboarding opportunities concurrently
• Demonstrated ability to balance conflicting priorities, update and track onboarding tasks and progress for each opportunity
• 1+ years of customer service experience
• 1+ years of project management or account management experience
• Excellent written and verbal communication skills
• Outstanding attention to detail
• Strong interpersonal skills including collaboration with other SportsEngine teams
• Strong analytical, planning, and organizational skills with an ability to manage competing demands

Desired Characteristics
• Commitment to ensuring on-time delivery and onboarding completion
• Proactively communicate onboarding status, issues and risks to Manager of Customer Success
• Strong knowledge and understanding of business needs
• Ability to establish/maintain a high level of team trust and confidence

Additional Requirements
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-g3q3p4-18-116-14-133-42 in your application.