Assistant Front Office

Job Description

Responsibilities

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

SUMMARY: Support CityWalk Operations consisting of CityWalk Tenant Management, CityWalk Owned and Operated Food Operations, CityWalk Technical Services, CityWalk Services, CityWalk Events, Parking Operations and CityWalk Field Operations.

ESSENTIAL FUNCTIONS:
• Provide daily administrative support in CityWalk Front Office through reception of guests and team members at the service window, answering phones for internal and external inquiries, frequent email communication, meeting coordination, report creation and distribution, data tracking and reporting, the dispatching of management for emergency response, documentation of property occurrences and drive assigned projects and fulfill administrative tasks as needed.
• Provide daily team member support in CityWalk Field Operations with uniform distribution and uniform inventory using the Invotech database. Process nametag requests, coordinate laundry service, maintain organization of uniform pieces, inspect uniforms for damage and arrange repairs, and communicate with vendors, as needed. Conduct frequent inspections for cleanliness and safety hazards ensuring a presentable and inviting reception area.
• Responsible for accurate emergency and crisis communication and response.
• Receive, track, and communicate CityWalk Owned and Operated team member attendance, such as sick, late or no-show occurrences for 10 food venues.
• Support over 50 CityWalk tenants, including all retail, food and specialty venues with ID and property clearance.
• Process cash or credit card parking refunds by operating a cash register.
• Communicate frequently with other departments and property venues, such as Universal Studios Hollywood, hotels, security, parking, janitorial and maintenance.
• Demonstrate 'Best in Class' guest service with every interaction, by accommodating guests' needs with urgency and elevating special needs to a manager in a timely manner.

Qualifications

QUALIFICATIONS/REQUIREMENTS:
• High school diploma required.
• Minimum 1-year experience working in an urban entertainment center, shopping mall, or theme park environment.
• Demonstrate excellent guest service and phone etiquette.
• Must be available to work weekends, holidays, late nights, and occasional overtime.
• Exceptional oral and written communication skills.
• Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Publisher, SharePoint, Invotech).

DESIRED CHARACTERISTICS:
• Multi-task in a fast-paced environment using resources effectively and efficiently with limited to no supervision.
• Ability to work independently, identify and communicate solutions to problems, maintain a strong focus on business priorities and be persistent in follow-through.
• Must be able to take control, remain calm, and delegate needs in emergency situations.
• Must work well with others and promote teamwork.
o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Hourly range: $18.75-$21.00

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-rbykpo-18-119-172-175-42 in your application.