Account Manager

Job Description

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
In this role, you will specifically support our SportsEngine platform. You will also own and manage East Coast swim accounts. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement, and securing customer referrals.
Job Duties
• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
• Confidently ask discovery questions to fully understand needs/wants of each account
• Encourage the increase of product usage and revenue growth from each account
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Respond to all inbound sales and service inquiries/requests from current clients in timely manner
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
• Assist new team members with training and platform/process knowledge
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
• Other duties as assigned
Qualifications
Basic Qualifications
• Willingness to travel on a semi-regular basis to engage with partners & customers
• Strong written and telephone skills required
• 2+ years' experience in sales, account management, and/or customer service
• Strong work ethic to effectively manage your time to drive growth within your territory
• Demonstrated multi-tasking abilities with consistent and timely follow-through
Desired Qualifications
• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always over deliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no ''paved path''
• Sales experience within software (SaaS) or web-based applications is preferred
• Experience using salesforce.com or similar CRM system is preferred
• A self-starter and problem solver, a team player
• Strong knowledge of the sports landscape and sport specific to this role
Additional Requirements
• Willingness to travel and work on weekends with short notice
• Hybrid: This position has been designated as hybrid, generally contributing from the Minneapolis office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Compensation: $56,000 Base + 43% Sales Incentive Comp target

Jobcode: Reference SBJ-qkk3zx-216-73-216-251-42 in your application.