Activations Coordinator

Job Description

Responsibilities

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within Youth & Recreational Sports and Golf.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; and GoMotion, sports and fitness business software solutions.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

NBC Sports Next includes two groups. This role is part of our Golf group.

Golf fuses the team behind products and services like GolfNow, TeeOff and GolfPass, which better connects golfers and golf facilities around the world through innovative solutions like cloud-based golf course management and SmartPlay contactless technology and services that create optimum golfing experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

We are seeking an Activations Coordinator to join our Activation team. Prior to an on-site installation, the Activations Coordinator assists members of the Activations team by providing the necessary pre-work. Serving as both an industry and technology consultant, this role performs a wide range of tasks in providing services rarely found in the golfing industry. This is a great job if you enjoy solving problems and helping people improve their businesses.

Job Duties
• Collecting client information for upcoming point of sale system installations, maintaining the accuracy of records and documentation for all necessary information.
• Assist in the order and validation of hardware for golf course partners.
• Work with multiple teams to streamline processes, which may include constructing tee-sheets for our point-of-sale (POS) options, pulling databases from old systems, and running queries against those databases so that the specialist can easily import the data into the new POS.
• Professional communication regarding pre-installation needs with internal and external stakeholders in a variety of ways, including phone, email, chat, in-person, and/or virtual environments.
• Contributing to the success of a product activation by collaborating with teammates and provide assistance when needed.
• Gain a deeper understanding of both technology and the industry through experiential learning.
• Consult with golf course managers and accountants to customize databases for efficient customer implementation.
• Assist in the resolution of project issues by escalating them to the Project Manager and ensuring that solutions are implemented.
• Communicating diligently with the Project Manager throughout the activation process, including post-go-live follow-up activities and support handoffs.
• Perform other related duties as assigned.

Qualifications

Basic Qualifications
• 1+ year of relevant experience, preferably with a technology organization.
• Well-organized with great attention to detail.
• Ability to prioritize and manage time in a fast-paced environment.
• Proficiency with MS Office Suite and Excel.
• Strong interpersonal and communication skills.
• Exceptional customer service skills.
• Ability to work both independently and collaboratively toward a goal.

Desired Qualifications
• Basic understanding of network troubleshooting skills.
• Problem solving and analytical skills.
• Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products.
• Previous experience with Salesforce and Jira.
• Ability to learn and transfer that knowledge to others; being able to ask for assistance or escalate if necessary.
• Effective cross-functional team player that can collaborate with Operations, Product, Technology & Sales teams.
• High energy and engaging personality with patience for all levels of technology users required.
• Previous experience with golf and/or technology products is strongly desired.
• Familiarity with the game of golf, golf terminology, and golf course operations is preferred.

Additional Job Requirements
• Willingness to travel and work overtime, including evenings, weekends, and holidays, sometimes with short notice.
• Must be willing to work in Orlando, FL
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-r1jv5e-18-224-93-126-42 in your application.