Technical Operations Specialist Ubisoft Connect

Job Description

Massive Entertainment is a world-leading AAA studio located in Malmö, Sweden and part of the Ubisoft family. We're a multinational team of more than 750 passionate and highly skilled people from 50+ different countries. Our studio's goal has always been – and still is – to craft the finest gaming experiences for all players.

At Massive, you get to do what you love most while bringing your own experience to our ongoing projects, like Tom Clancy's The Division 2, Avatar: Frontiers of Pandora, and Star Wars Outlaws. We're also developing new tech here, such as our in-house engine Snowdrop, and Ubisoft Connect - Ubisoft's digital ecosystem and distribution platform.

Job Description

Ubisoft Connect is the ecosystem of player services for Ubisoft games across all platforms. It aims at giving the best environment for all players to enjoy their games and connect with each other on any device.

We're looking for a Technical Support Specialist to join us at Ubisoft Connect. Reporting to the technical operations lead, you would assist in the process of making PC games ready for digital distribution around the globe as well as providing support for our cross-platform services.

You will be one of the central figures in our multinational technical operations team with team members located on several other studios around Europe and North America. You will work closely with teams located around the globe including the Online Services development teams, Game development teams as well as other stakeholders within the company.

Within the role there will be room for other developing tasks depending on your interests.

We're offering a permanent position in Malmö, Sweden, with the flexibility to work partially from home (up to two days a week) under our Flexible Workplace Policy. Please apply using English, our company's primary language.

What you'll do
• Making games ready for digital distribution around the world
• Investigating and solving related technical issues
• Supporting different game development teams
• Contributing to the product's evolution by suggesting improvements
• Communicating with clients to find out their needs and suggest solutions
• Conduct product demonstrations
• Explore new product possibilities
• Set out quality levels for product releases in collaboration with the technical operations lead
• Help invent new processes as well as improving existing one
• Document internal processes and assist in improving documentation of other teams

Qualifications

What you'll bring

Since a key part of the role revolves around working in a team, strong teamwork, communication and interpersonal skills are requirements. You need to possess a strong willingness to learn, improve and become autonomous. Having a result-oriented mindset and problem-solving skills are also quite important. Since it's common to work on several tasks in parallel, being able to handle rapid context switching is very useful.

Besides the above we're looking for someone aligned with our core values and the following skills and experience:
• Proficiency in the Windows environment
• Proficiency in English, orally and written

Plus:
• Experience with digital distribution platforms (such as Ubisoft Connect, Steam, Epic Games etc)
• Former professional experience from the gaming industry

Jobcode: Reference SBJ-gwwon2-3-134-102-182-42 in your application.