Position at Industrial Light & Magic
The Junior Desktop Support Specialist provides primary support for technical queries and issues across all departments at the ILM Vancouver studio, with a focus on desktop hardware and software. The Junior Desktop Support Specialist will resolve these queries or issues directly, or escalate to other support teams where necessary.
Primary Responsibilities and Accountabilities
The Junior Desktop Support Specialist at ILM Vancouver, as part of the Technology team, is responsible for supporting a broad range of IT services in order to help ensure the timely delivery of client projects. This primarily includes desktop hardware and software, but can also expand to cover network, storage, servers and media systems and much more.
• Respond to support requests and communicate with end-users in a friendly and pro-active manner.
• Build and deploy desktop systems at scale, including Linux, Windows and Mac.
• Maintain inventory, process repairs, and take part in resource planning and procurement.
• Perform regular equipment moves.
• Other tasks and projects as required.
• A degree or diploma in Computer Science, Information Systems, or related field is preferred, or equivalent experience.
• Previous work experience in a similar role in games or VFX is preferred, but is not considered a requirement.
• Strong communication skills – in person, over email or phone.
• Self-motivated – calling out priorities and pushing yourself to complete tasks, but also asking for help if and when you need it.
• Great attention to detail.
• Ability to work under tight deadlines and balance multiple priorities.
• Familiarity with desktop and server hardware.
• Ability to think logically and troubleshoot by breaking complex issues into smaller tasks.
• Experience working with multiple operating systems, specifically Linux, and know at least one major OS in some depth.
• Exposure to programming concepts and experience with a scripting language or Python.
• Familiarity or experience in other areas such as databases, network, storage, and virtualization technology would be beneficial.
• Sitting is required
• Can lift up to 50lbs
Lucasfilm is among the world’s leading entertainment service companies, a pioneer in visual effects and sound across multiple mediums, and is home to the legendary Star Wars and Indiana Jones franchises.