Xfinity Center - Guest Ambassador

Job Description

THE JOB

The Guest Ambassador will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests.

WHAT THIS ROLE WILL DO
• Greet guests as they enter and leave the venue and assist guests with venue-specific queries such as purchasing upgrades, fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, and escorting guests to artist meet & greets, and finding lost items.
• Assist in crowd control, properly and safely, directing fans
• Communicate venue information about policies and procedures for guests as they prepare to enter the venue.
• Seek opportunities to create Miracle Moments for venue guests at every show.
• Direct restroom, concessions, and merchandise lines as needed to shorten guest waiting times.
• Check restrooms frequently to ensure lines are moving and alerting cleaning when necessary.
• Assist in resolving guest complaints and direct complaints to appropriate supervisor and/or manager.
• Participate in post-show clean up including picking up and sorting trash, recycling and compostable materials.
• Possibly fill in temporarily with a department to support staffing levels during peak or break times.
• WHAT THIS PERSON WILL BRING
• Must be at least 18 years of age
• Prior customer service experience a plus
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs + and occasional sitting

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rn2ow3-18-97-14-86-42 in your application.