Vip Premium Services Manager

Job Description

THE ROLE
Live Nation is seeking a Premium Operations Supervisor at Truliant Amphitheater. This position will directly report to the venue General Manger. In partnership with the Premium Seat Sales (PSS) team, the Premium Operations Supervisor will assist in all aspects of the Premium Seat Services experience – including but not limited to the Club, Premium Seat inventory, and parking.
WHAT THIS ROLE WILL DO
• Responsible for hiring and training of all non-Food & Beverage night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
• Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
• Interacts positively with customers to maintain customer loyalty.
• Manages the VIP Club as point of contact for vendors, entertainment, etc.
• Elevates the client experience
• Leads and manages group of 20+ to execute premium hospitality
• Schedules and assigns tasks and positions during an event.
• Acts as main liaison between PSS and operations team
• Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
• Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
• Assists in set-up and organization and cleaning of box seating, VIP Club, VIP entrance, upgrade table and check-in locations
• Monitors all Premium locations throughout the evening
• Oversees VIP program operations during all events to ensure high customer service levels are maintained
• Moves throughout the Premium Seating locations and interacts with guests to provide information and respond to inquiries about products and services and obtain details about complaints
• Reviews box seat inventory and updates sold map prior to show
• Surveys boxes to be sure boxes are not over capacity
• Directs VIP hosts to greet box seat guests after arrival and follow-up throughout the evening.
• Works with Box Office Manager on ticket issues throughout show
• Assists VIP service team, as needed, with closing open tabs at night end
• Assists Security with challenging VIP clients and tables
• Assists venue with clearing guests
• Conducts post show recap and relays feedback to PSS and operations team
• Attends weekly meetings with Sales Team, Operations Manager and Concessions Manager
• Works collaboratively with other departments to maximize operational efficiency while delivering a once-in-a-lifetime experience to all current and future client-based fans.
• Accomplishes additional tasks as assigned by management
WHAT THIS PERSON WILL BRING
• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Leadership: Lead a group of 20-25 VIP Ushers
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Establish best practices and opportunities to grow this new position
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-qkoyzz-216-73-216-212-42 in your application.