Vip Club Ambassador

Job Description

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !
THE JOB
The Pavilion at Star Lake is seeking a VIP Club Ambassador to drive a premium hospitality experience. This role will engage with our season clients that purchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP staff members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas.
WHAT THIS ROLE WILL DO
• Represent Live Nation and The Pavilion At Star Lake to all venue visitors, including our business partners and artists, in a professional way
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas
• Assisting guests regarding the timing of the supporting acts and headliner acts
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Presenting exemplary and professional appearance
• Anticipating guests' needs and providing superior service
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

Jobcode: Reference SBJ-xk3py1-216-73-216-19-42 in your application.