Venues, General Manager - House Of Blues

Job Description

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.

THE ROLE
The General Manager has full responsibility for all aspects of venue business operations. Recruits, hires, trains and develops Department Heads and Managers; resolves Team Member and Guest conflicts/concerns; complying to workplace standards; communicates; ensures optimal guest experience and guest relations; maintains and enforces all HOB standards and policies; enhances revenues and controls costs.
RESPONSIBILITIES:
I. Venue Recruitment, Development and Management
• Recruitment: Anticipates management hiring needs; interviews appropriately and within HOB guidelines and legal parameters; makes sound and supportable hiring decisions; oversees Associate GM in ensuring that venue recruiting is handled in legal, appropriate and effective manner; consults with Home Office on all Department Head level hiring and compensation decisions before extending offer.
• Development: Clearly communicates performance expectations to direct reports; provides constructive and consistent feedback to Department Heads; confronts performance/conduct issues with direct reports and other members of management promptly and directly; creates incentives for improvement and development; sets realistic and attainable goals for Department Heads and provides encouragement and direction; prepares timely and productive performance appraisals of all Department Heads; oversees Associate GM in preparation performance appraisals for other managers; oversees all management compensation decisions and ensures decisions are made within parameters of HOB Compensation Program; prepares written action or development plans for Department Heads, where appropriate; assesses Department Head competencies in accordance with Performance Development Program; creates and implements Manager Development Plans in accordance with the Performance Development Program; ensures that Department Heads' development goals and objectives are being met; ensures that Department Heads are consistently providing feedback and development to hourly and management Team Members; regularly consults with Home Office on Department Head development issues.
• Discipline/Terminations: Oversees all management discipline and terminations, with HR Manager and Associate; responds to misconduct/policy violations immediately, consistently and in accordance with HOB procedures; ensures that all disciplinary matters are handled after thorough investigation and gathering of facts; ensures that written disciplinary action is taken, as appropriate; ensures follow through on all consequences identified in disciplinary actions; follows all HOB procedures on terminations, including consulting with HR Manager in advance of all terminations; handles all discipline and/or terminations in a professional, unemotional and respectful manner and ensures that all HOB managers do the same; consults with Home Office on all Department Head disciplinary matters or terminations.
• Conflict Resolution: Encourages all Team Members to come forward with work-related issues problems or conflicts; is available/approachable to assist in resolution of disputes; listens empathetically to all involved in issue; remains objective in all disputes; gathers all facts before reaching conclusions; responds promptly to all issues and concerns; strictly follows HOB Open Communication Policy and ensures that all managers create an environment where Team Members are encouraged to raise issues in any productive manner; involves HR in Team Member or management disputes, when appropriate; allows Team Members/Managers to develop resolution when appropriate; handles all issues in a positive, respectful manner.
• Ensuring Compliance With Workplace Standards: Constantly monitors environment to ensure workplace free of discrimination and harassment; responds immediately and appropriately to any issue of workplace harassment; notifies HR of any issues; actively discourages off-color or inappropriate joking, stereotyping or teasing (including any racial, ethnic or sexual slurs), negativity and gossip; maintains a high personal standard of professionalism; acts as a positive role model in both on-duty and off-duty conduct; immediately responds to any suspected illegal or unauthorized activity by HOB Team Members while on duty or on HOB property; protects confidentiality of all HOB and Team Member information; ensures respect for Team Members' privacy.
• Communications: facilitates productive and concise meetings (i.e. department head, manager and all-staff meetings), ensuring positive interaction among all participants; ensures positive inter-departmental communication; keeps all members of management and hourly Team Members apprised of and excited about venue or company-wide happenings; accepts feedback and development in positive, non-defensive manner; encourages open and candid discussion among team; encourages debate and positive confrontation among team; shares useful information with other venues and with home office; responds promptly to all e-mails, voice mails, pages, or calls from staff, other members of management team or Home Office.
• Overall Venue Leadership: Creates culture and character for the venue and the work environment through his/her own conduct as well as by constant awareness of actions of all managers; acts as resource for entire venue; ensures that all Team Members have a compassionate and empathetic forum to raise concerns; ensures prompt response to all Team Member issues; responds in a compassionate (but fair and consistent) manner to all individuals; accepts ultimate responsibility/accountability for actions of all venue management; maintains personal contact/interaction with Team Members of all levels throughout venue; creates and encourages synergy between all venue departments; mediates and resolves disputes among departments; takes active leadership role in all venue emergencies; creates environment where individuals are unafraid to be creative, take risks, express differing viewpoints; while ensuring that all management is supportive (both publicly and privately) of ultimate decisions; monitors enforcement of and ensures compliance with all HOB venue and company-wide policies standards; work cooperatively with General Counsel on all venue litigation matters; ensures that all venue permits, certificates and licenses are maintained, up to date, and posted, as required by law; encourages and fosters positive, cooperative relationship between all venue personnel and the Home Office.
• Manages/Develops Management Team: Accurately assesses individual's strengths/weaknesses; builds an integrated team with individuals of different strengths; exhibits consistent commitment to developing individuals; coaches and develops individuals through positive modeling and consistent, unemotional feedback; ensures all managers are aware of all individual performan

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Jobcode: Reference SBJ-k221n8-18-97-14-83-42 in your application.