Venue IT Assistant

Job Description

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !
Job Summary:
The IT Assistant supports the technical infrastructure of the venue during live events and daily operations. This role focuses on maintaining reliable connectivity, ensuring the performance of network systems, providing on-site technical support, and assisting with audiovisual and point-of-sale systems. The ideal candidate is resourceful, thrives in fast-paced outdoor environments, and is passionate about live music and technology.

Key Responsibilities:
• Network & Connectivity
o Set up, monitor , and troubleshoot Wi-Fi networks and hardwired connections for staff, vendors, and production teams.
o Ensure connectivity for ticketing, point-of-sale (POS), artist hospitality, and live stream areas.
• On-Site Technical Support
o Respond to tech support requests from staff, production, artists, and vendors.
o Troubleshoot and resolve hardware and software issues for laptops, tablets, printers, and other essential gear.
• System Maintenance
o Maintain venue IT hardware including routers, switches, POS terminals, surveillance systems, and AV interfaces.
o Assist in the installation and takedown of temporary tech setups for events.
• Event Support
o Provide real-time support during live events, including resolving connectivity or equipment issues under pressure.
o Support live streaming or recording setups if applicable.
• Inventory & Documentation
o Track IT equipment inventory, usage logs, and maintenance records.
o Document troubleshooting procedures and solutions for future reference.
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Qualifications:
• 1+ years of experience in IT support, preferably in live events or entertainment environments.
• Familiarity with networking hardware, POS systems, and basic AV equipment.
• Ability to diagnose and resolve common hardware, software, and connectivity issues.
• Comfortable working outdoors in varied weather and terrain.
• Strong communication and problem-solving skills.
• Flexibility to work nights, weekends, and holidays based on the event schedule.
• Ability to lift and transport equipment up to 50 lbs.
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Preferred Qualifications:
• Experience with ticketing or POS platforms (e.g., Square, SpotOn , Ticket Master, Front Gate).
• Understanding of temporary power and cabling solutions for outdoor events.
• Basic knowledge of livestreaming equipment and platforms.
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Work Environment:
• Fast-paced, outdoor, and often loud environment.
• Exposure to varying weather conditions including heat, cold, and rain.
• Requires walking long distances and standing for extended periods.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$16.66 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-j66zp1-216-73-216-69-42 in your application.