Upsells Supervisor - Uptown Theater

Job Description

Upsells Supervisor - Uptown Theater (Minneapolis)

Job Summary:

The Role:
As the Night of Show Upsell Supervisor you are a leader in the venue, committed to providing the highest level of guest's experience. Someone who is unstoppable in providing the ultimate guest experience. As the Night of Show Upsell Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with you Upsell team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness. Responsibilities: Manage Hourly Team Members Work with senior management team on disciplinary and performance issues Manage inventory with Ancillary Manager or General Manager and with them create the team's nightly, weekly, monthly sales goals Build relationships and data with the venue's members and VIP clients and have the ability to anticipate their needs Upsell available premium inventory to concert attendees Ensuring compliance with Workplace Standards Maintain constant communication with staff and guests to ensure that they receive highly personalized service Floor Management Set up Job Functions:
• Manage Hourly Team Members
• Work with senior management team on disciplinary and performance issues
• Manage inventory with Ancillary Manager or General Manager an create the team's nightly, weekly, monthly sales goals
• Build relationships and data with the venue's members and VIP clients and can anticipate their needs
• Upsell available premium inventory to concert attendees
• Ensuring compliance with Workplace Standards Maintain constant communication with staff and guests to ensure that they receive highly personalized service.
Qualifications:
MINIMUM QUALIFICATIONS:
• WORKING KNOWLEDGE OF:
• Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends
• ENTRY LEVEL KNOWLEDGE OF:
• Legal and HR issues about the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
• INTERPERSONAL SKILLS:
• Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity
• ABILITY TO:
• Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
Required
• High school diploma/GED
• Must be at least 18 years of age
• Excellent verbal, written and interpersonal communication skills
• Familiar with iPhone and iPad technology
• Ability to work weekdays, weekends and holidays, including late evenings
Preferred
• Point of sales experience
• Customer service experience
Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

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The expected compensation for this position is:
$20.00 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-wp4k0n-216-73-216-202-42 in your application.