Support Concierge - Rogers Stadium

Job Description

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that's why we do what we do and we want you to join us - be part of the Guest Services Team at Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

We're looking for crew members to join our team as Support Concierges!

Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive ''can-do'' attitude …rain or shine, the show must go on!

Job Functions:
• Provide accessible seating support to fans seated in accessible sections
• Liaise with CSR team and/or Accessibility Coordinator to oversee accessible seating requests
• Provide information and assistance to fans who require accommodations
• Coordinating and providing wheelchair pickups and drop offs
• Directing fans to quiet rooms, sharing information on resources available (Kulture City programs/tools/spaces, assisted listening, etc.)
• Overseeing and monitoring fan use of quiet room, sensory bag rentals, and other accessible resources/features
• Other duties as assigned

Qualifications
• Experience in working live events or customer service strongly preferred
• Excellent verbal, written, and interpersonal communication skills
• Acute sense of judgment, tact, and diplomacy
• Knowledge of AODA standards an asset
• Position requires constant walking, climbing stairs, and occasional sitting
• Able to safely push, pull, and maneuver guests in mobility devices (wheelchairs)
• Able to work outdoors (rain or shine), among crowds and in a loud environment
• A passion for live events!
• Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Job Posting Compensation Range/Rate: $18.50 per hour.

Employment Equity

Live Nation Canada strongly supports

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-9z7o8m-216-73-216-117-42 in your application.