Sr Director, Abuse Prevention

Job Description

THE TEAM

You will be a part of a global, dedicated multi-disciplinary team of passionate information security and privacy professionals dedicated to the relentless pursuit of safeguarding our digital ecosystem against malicious activities. The Abuse Prevention team within ISP focuses on ensuring that fans worldwide enjoy fair access to tickets, free from the interference of bad actors. By leveraging technology with stringent policies, our team works to detect, respond to, and prevent abuse. Our efforts ensure system resilience, uphold the integrity of our platforms, and protect our community, thereby maintaining Live Nation's reputation as a trusted leader in live entertainment.

THE ROLE

The Senior Director of Abuse Prevention (Compliance), within Abuse Prevention, stands at the forefront of Live Nation's defense against abuse, leading in architecting and executing scalable solutions across our global platforms. This role involves directing real-time monitoring operations, directing robust response strategies, developing a scalable risk management platform (data engineering), and integrating advanced detection technologies (machine learning models). By managing and leveraging the use of sophisticated algorithms and machine learning models, the director ensures our preemptive capabilities are both proactive and minimally reliant on human intervention ensuring that we can globally support our complex abuse ecosystem. This leadership position not only demands technical excellence but also well versed in fraud and abuse industry trends.

WHAT THIS ROLE WILL DO
• Lead the development and implementation of scalable anti-abuse solutions across Live Nation's global platforms.
• Oversee real-time monitoring systems and service level agreements (SLAs) to ensure rapid containment and system resilience.
• Integrate human oversight with advanced tools and policies for effective enforcement and policy development.
• Enhance transparency through reporting and analytics, identifying abuse patterns and refining response strategies.
• Monitor and improve the performance of algorithms and machine learning models for pre-emptive threat identification.

WHAT THIS PERSON WILL BRING
• Bachelor's in Computer Science, Engineering, or related field. Advanced degree preferred.
• Experience in developing Data Platforms and/or Machine Learning models.
• Experience working in Abuse Prevention, Trust & Safety, Cybersecurity, and/or Fraud required
• Proven leadership in engineering with a focus on anti-abuse systems or related fields.
• Strong technical background in developing and managing real-time monitoring systems and machine learning models.
• Strategic thinker with the ability to develop and implement effective anti-abuse policies and technologies.
• Excellent communication and analytical skills, with a passion for protecting user experiences.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

Jobcode: Reference SBJ-d8enxx-18-220-16-184-42 in your application.