Senior Product Manager

Job Description

Senior Product Manager (hybrid)

Senior Product Manager-Sports

Location: Stoke on Trent (hybrid 3 days in the office)

Contract Terms: Permanent

The Senior Product Manager Sports will support the teams across several products and services from inception to launch, working with the teams using an Agile framework to ensure Ticketmaster international delivers on its core business goals.

You will be part of the dedicated International Sports Product Team which is responsible for the day-to-day oversight of Ticketmaster's next generation of sports business applications and client branded eCommerce platforms for our clients and partners. These applications are part of a diverse suite of tools, mainly for sports clients, including; B2C & B2B ticketing tools to manage events, memberships and allocations, business intelligence and operational reporting, cross business collaboration tools, and payments, financial settlement and point of sales applications for selling tickets at venues, outlets, online and call centres. Working with a multi-disciplinary team, you will create, plan and develop new and existing products to ensure our business leads the way as the future of the live entertainment industry, and you will drive a cross-functional team using an Agile framework to ensure Ticketmaster International delivers on its core business goals. We are currently at an exciting time where we are re-platforming our systems in new modern technologies.

WHAT YOU WILL BE DOING
• Guidance of other Product Managers to include coaching, continuous professional development, recognizing individual strengths and peer reviews.
• To work with the Director of Product to deliver product vision and strategy for Sports products.
• To build excellent relationships with all of our internal and external customers in order to clearly understand and represent their business needs for each product
• To gain a comprehensive understanding of our external business customers and their system needs through qualitative and quantitative analysis
• To identify and research market opportunities through existing and cutting-edge technologies presenting findings and recommendations back to the Director of Product demonstrating the business value of the proposed solution.
• To drive product solutions with regards to goals, business case, functional requirements, design and user interface
• To define product specifications using clear, consistent and unambiguous user stories and acceptance criteria with any supporting documentation required
• To constantly update and prioritise product and business requirements using Roadmaps, Sprint and Product Backlogs
• To work closely with Clients, Business Representatives, Engineers, Architecture, QA, Design, Project Management and Support teams during the release process to provide clarity around product feature definition, customer requirements and Sprint goals
• To track the business value of new features or enhancements using key performance indicators, reporting on ROI over agreed timeframes.
• To set an example to other members of the team on the shared ownership of all tasks required to complete good quality work for the delivery of product features and enhancements
• To actively participate in the development of a self-managing cross functional team where every member of a project or release believes that they are ''all in this together''
• Must be able to work overtime as and when required including international travel and attending conference calls with international team members.

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
• You will be fluent in English
• You will have proven commercial product management experience
• You will have proven experience of working in an Agile framework, SAFe will be an advantage
• You will have proven experience within a B2C environment
• You will have proven experience of working on business to business software projects
• You will have experience in working with remote stakeholders and colleagues
• You will have strong quantitative & qualitative analytical abilities
• You will have an interest in software / online technologies
• You will have a solid understanding of B2B and B2C technologies
• Preferably educated to degree level or similar
• Experience with ecommerce Product Management will be an advantage
• Experience with the Ticketing industry will be an advantage
• Experience with Sporting Venues and/or Tournaments systems will be an advantage
• Holding a Certified Product Owner certification will be an advantage
• Experience working with remote teams will be an advantage

YOU (BEHAVIOURAL REQUIREMENTS)
• Interest in learning new methodologies and processes
• Excellent presentation, written and oral communication skills with a strong emphasis on the ability to clearly communicate the user journey
• Ability to assess broader and deeper impact of decisions, encouraging cross-functional brainstorming and project teaming
• Entrepreneurial drive with appreciation of business process analysis, user-experience, business, and commercial values.
• Must be able to work overtime when required
• Must be willing to travel on company business
• Embraces change with agility and adaptability

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#LI-RL #LI-Hybrid

Jobcode: Reference SBJ-rzb7y7-3-149-238-239-42 in your application.