Senior Product Designer

Job Description

JOB DESCRIPTION – Senior Product Designer, Enterprise

Location: West Hollywood, CA; Chicago, IL; New York, NY; Scottsdale, AZ; OR Chantilly, VA

Division: Product Design – Global Marketplace

Line Manager: Director, Product Design – Global Marketplace

Contract Terms: Regular/Full-Time

THE TEAM

As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams' day to day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get faster to their dreams. As a designer at Ticketmaster, what will you create?

THE JOB

As Senior Product Designer – Marketplace you will collaborate with the team and business stakeholders to take ownership of design projects from conceptual sketches and research all the way to pixel-perfect final deliverables, to provide innovative best-of-breed design solutions for the next generation fan experiences in our Ticketmaster Global Product portfolio.

WHAT YOU WILL BE DOING
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Participate and/or lead ideation workshops with cross-functional teams.
• Generate wireframes, storyboards, prototypes, and/or other required design artefacts with minimal supervision
• Ensure Ticketmaster's brand identity is considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylish experience
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and product management teams to make measurable UX decisions
• Collaborate with other product designers in maintaining the Global Design System
• Understand the long-term vision and strategic business goals of the department
• Keep skills fresh, be informed of best practices, technical trends and developments
• Opportunities for mentorship of Interns or Associates

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years of relevant experience
• Bachelor's degree in related field
• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design
• An outstanding portfolio with cross-platform product design works
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software, i.e. Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
• Experience working with/on pattern libraries/design systems beneficial
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
• A strong understanding of mobile app design patterns for iOS and Android
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
• A strong understanding of the relationship between good UX, UI design and branding
• An understanding of grid systems and layouts and/or exceptional typography and graphic design desired

YOU (BEHAVIOURAL SKILLS)
• Strong analytical and creative problem-solving skills
• A passion for interaction and customer involvement
• Excellent written, verbal communication and presentation skills
• Ability to work on multiple projects simultaneously
• Proactive in learning and being fluent in latest UX trends and technologies
• Have excellent verbal and written communication
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-d2nk15-3-141-244-201-42 in your application.