Vip Lounge Host Palladium

Job Description

Within this world, The Vinyl Room represents a signature premium experience as a Japanese-inspired listening lounge and elevated hospitality environment where analog sound, curated design, and exceptional service meet. Featuring a built-in DJ booth, vinyl-lined walls, intimate lighting, and a refined food and beverage program, The Vinyl Room offers a sanctuary of warmth and exclusivity inside the iconic Hollywood Palladium.

WHAT THIS ROLE WILL DO
• Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients.
• Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic.
• Manage guest flow, check-ins, and seating assignments with precision to maintain ambiance and service rhythm.
• Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium.
• Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue.
• Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting.
• Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards.
• Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams.
• Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Maintain articulate vocabulary with the ability to adapt and socialize with the current audience.
• Maintain exemplary and professional grooming standards.
WHAT THIS PERSON WILL BRING
Required:
• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.
Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques
Great To Have:
• Experience in selling memberships or upsells.
• Background working with high-end, VIP clients or members of a social club.
• Appreciation of music.
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$17.60 USD - $22.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-36vw19-216-73-216-219-42 in your application.