Premium Seating Guest Services At Hollywood Casino Amphitheatre

Job Description

Job Summary:

Position Title: Premium Seating Guest Services

Location: Hollywood Casino Amphitheatre in Tinley Park, IL

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

As a Premium Seating Guest Services crew member, you help ensure safety and engage with guests to assist with their needs before, during and after the show. You will engage with season clients who purchase sky suites, floor boxes or premium seating throughout the venue.

Job Functions:
* Deliver exemplary customer service to help maintain customer loyalty.
* Greet guests and scan ticket upon entry to the venue, ensuring tickets are for the appropriate event.
* Assist guests with locating their seats.
* Check tickets for entry into VIP/ premium seating locations throughout the venue during the event.
* Guide guests to exits or provide other instructions or assistance in case of emergency.
* Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
* Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
* Participate in the post show clean of the venue.
* Provide great customer service to all of our guests to ensure a memorable experience.
* Follow all health and safety guidelines issued by State and Local government.
* Perform all other duties as assigned or needed.
* Position requires you to be able to work during all weather conditions since this is an outdoor venue.
* Position requires constant walking or standing in one place for long periods of time.

Qualifications:
* Must be at least 16 years of age.
* Prior work experience not required.
* Customer service friendly attitude and good communication skills.
* Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.

Hours will vary based on events but are primarily evenings and weekends.

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-reb1y0-18-223-196-59-42 in your application.