Premium Operations Team Lead

Job Description

PREMIUM OPERATIONS TEAM LEAD
• Assists Premium Club Operations Supervisor with day of show responsibilities to maintain the integrity of the Premium Sales program while driving exempleary guest service
• Supports team in maintaining open lines of communication between Premium Operations and PSS team
• Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience while serving as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details, etc
• Fields questions from Premium greeters, ushers, club team, etc.. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
• Monitor all Premium Seating areas to ensure only properly ticketed/ credentialed guests are permitted
• Partner with fellow crew members before and after show to be sure that all premium seating/club areas are ready for the guest arrival and prepare for the following show. This includes but not limited to: removing all seating covers, collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
• Ensure guests are safely enjoying the show.

Job Credentials:
• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Leadership: Lead a group of 20-25 VIP Ushers
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

If the above description sounds like you and fits your background, apply today!

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-d8qmz9-3-133-144-197-42 in your application.