Premium Lounge Host Supervisor- Highmark Mann

Job Description

WHO ARE YOU?
You are organized, detail-oriented, and passionate about delivering elevated guest experiences. You thrive in live event environments and enjoy being hands-on in the venue. You have a natural ability to lead and support front-line teams, value thoughtful training and service standards, and look for ways to improve how premium spaces operate. You enjoy collaborating with venue partners, bringing fresh ideas to the table, and using feedback and performance insights to continuously enhance the lounge experience. If you love live music, hospitality, and being at the heart of the action, this Live Nation role is for you.
THE JOB:
The Premium Lounge Host Supervisor in conjunction with the Ancillary Manager, oversees the guest experience within the lounge, ensuring every visitor receives attentive, elevated, and seamless service. This role acts as the central point of coordination along with the Ancillary Manager, between guests, staff, and venue partners throughout the event occasionally serving as the primary on-site leader.
In tandem with the Ancillary Manager, the Premium Lounge Host Supervisor is responsible for supervising and directing lounge staff, ensuring service standards, presentation, and guest engagement consistently meets elevated expectations. This includes managing staff assignments, monitoring performance, and providing real-time guidance to maintain a polished, welcoming, and efficient lounge environment. The supervisor also liaises closely with the Ticket Office to coordinate guest access, resolve ticketing or credential issues, and ensure smooth entry for VIPs and donors.
In addition to overseeing the day-of event experience, the Premium Lounge Host Supervisor is responsible for completing post-event reporting for management, including staffing notes, guest feedback, operational challenges, and opportunities for improvement. Through thoughtful leadership, proactive communication, and elevated hospitality, this role plays a key part in strengthening guest loyalty, enhancing the premium experience, and supporting the overall success of each event.
WHAT THIS ROLE WILL DO:
Lounge Operations & Event Coordination
• In conjunction with the Ancillary Manager, oversee all pre-event lounge setup, ensuring space is fully prepared, stocked, and presented to premium standards prior to guest arrival
• Work closely with the Ancillary Manager on event updates, guest lists, access changes, and lounge protocols
• Assist Ancillary Manager with training, coaching, and supporting lounge staff, reinforcing service standards, operational procedures, and guest engagement expectations
• Assist with post-event breakdown and cleanup as necessary
• Update Ancillary Manager on any staffing notes, guest feedback, issues encountered, and recommendations for future improvement to include in post-event recaps
Guest Interaction and Service:
• Oversee guest arrival and credential verification, ensuring proper access and smooth flow into the lounge
• Supervise and support staff in delivering attentive, personalized service to all guests throughout the event
• In conjunction with the Ancillary Manager serve as the escalation point for lounge and venue related inquiries, using in-depth knowledge of the venue, amenities, food and beverage offerings, and key locations to resolve guest concerns and ensure a consistently elevated experience
Safety & Security:
• Oversee and maintain a safe, welcoming environment for guests within the lounge and surrounding access areas throughout the event
• Ensure lounge equipment, décor, and electronic devices are handled only by authorized staff, providing guidance and enforcement as needed
• Supervise staff to uphold security protocols, proactively addressing potential risks or guest issues to maintain a well-managed space
• Serve as the point of escalation for safety or security concerns, coordinating with Ancillary Manager, venue security and management when necessary
WHAT THIS PERSON WILL BRING:
• At least 1+ years' experience working in customer service, hospitality, or a related field. VIP client and high-profile experience is preferred.
• Excellent guest service skills
• Excellent team building skills
• Ability to communicate with all levels of leadership
• Ability to build relationships with diverse groups of people
• On site knowledge of venue products and revenue opportunities
• Innovative and creative
• Assist Ancillary Team with upselling of events, merchandise and services
• In conjunction with Ancillary Manager, maintain inventory of ancillary products throughout the season Must have daytime and evening availability on weekdays and weekends
• Love of being in our venues, with our Crew Members.
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
• Must be able to lift up to 25 pounds
• Other duties as assigned
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-ne86k5-18-97-14-80-42 in your application.